Full-time Description
Life at Healthy Alliance
At Healthy Alliance, our purpose is to improve health and empower the underserved. Every community has its own needs, affecting the health of those who live, learn, work, and play within them. Our network brings together organizations, big and small, to coordinate and collaborate so that all communities have reliable access to the resources they need. Why? Because every New Yorker deserves the same opportunity to be healthy.
Designated as the Social Care Network (SCN) Lead Entity for the Capital Region, Central NY, and North Country under New York’s 1115 Waiver Amendment’s SCN & Health-Related Social Needs (HRSN) Program, we are responsible for ensuring that there is a seamless, consistent end-to-end process for HRSN screening, navigation, and the delivery of HRSN and other services to thousands of Medicaid Members. Transformative in nature, this novel Program will further sustain our mission of advancing health equity within and across historically marginalized communities.
As a 2019-2024 Albany Business Review’s Best Places to Work and a 2021-2025 Modern Healthcare’s Best Places to Work in Health Care award recipient, we strive to maintain a culture wherein high-performing, mission-driven team members collectively work toward better health for all. Dedicated to promoting a culture built upon autonomy, mastery, and purpose, we believe our differences in strengths and perspectives play an integral role in propelling us forward, while our core values ground us, serving as the common thread that unites our team.
Why You Should Join Healthy Alliance
Benefits
We offer amenities, professional development opportunities, events, and programming that support the interests of our teams while expanding and enriching our culture. Some of the benefits you can expect when you join Healthy Alliance include:
- Competitive compensation package
- Comprehensive insurance benefits available the 1st of the month after hire, including but not limited to medical, dental and vision, group short-term disability and life insurance with buy-up options, flexible spending and HSA company-contributed accounts, and more
- 401K with a company match
- Unlimited paid time off after 90 days of employment
- Company-sponsored training and certification opportunities
- Remote employer with flexible work schedules
- A workplace that values safety, respect, employee engagement, recognition, and diversity
- Salary range: $83,050-$95,507.50 per year, commensurate with experience
Who You Are
The
Training Specialist will develop and deliver high-quality, learner-centered instruction to promote competence, compliance, and confidence among all Social Care Network (SCN) stakeholders. This role will provide ongoing technical assistance, collect feedback to improve training outcomes, and collaborate closely with cross-functional teams to ensure consistency and compliance with program requirements.
What You’ll Do
- Develop, update, and deliver engaging training curricula for diverse SCN roles and functions using adult learning principles.
- Facilitate live (in-person and virtual) and asynchronous training sessions for internal teams and partner organizations.
- Tailor training content to meet the needs of various roles within organizations, including but not limited to Screeners, Navigators, Enhanced Health-Related Social Need (HRSN) Service Providers, finance teams, and other SCN users.
- Serve and collaborate with other team members who are subject matter experts on the IT and Data platform to support platform demos and train users on system functionality, workflows, data entry and documentation, and referral management.
- Provide ongoing technical training assistance, refresher training, and just-in-time learning support.
- Maintain and improve training materials, guides, and job aids and support optimization of the Learning Management System (LMS) platform.
- Track training and education attendance and gather feedback to evaluate training effectiveness.
- Work cross-functionally with the implementation team to ensure consistency in messaging and training practices.
- Respond to partner and staff training inquiries, offering guidance and follow-up as needed.
- Collaborate with subject matter experts to ensure content reflects current policies, systems, and operational changes.
- Contribute to continuous quality improvement efforts across the training and education program.
- Perform other responsibilities and duties as assigned.
This job description is not designed to cover or contain a comprehensive listing of task activities and/or duties that are required of the employee for this job. Responsibilities and activities may change at any time with or without notice.
Requirements
What You’ll Need
Education
- Bachelor's or associate degree in public health, social work, human services, health administration, or a related field (or relevant professional or lived experience).
Professional Work Experience
- Minimum two years of experience in training or instructional delivery, preferably in health or human services, social care, or public health settings.
Knowledge, Skills, And Abilities
- Familiarity with Unite Us or similar care-coordination platforms strongly preferred.
- Excellent communication and facilitation skills across diverse audiences and learning styles.
- Thorough knowledge of adult learning methods along with a commitment to developing and delivering trainings that incorporate adult learning principles.
- Ability to translate complex systems and workflows into accessible, user-friendly training.
- Strong organizational skills with the ability to manage multiple priorities and deadlines, working independently and in team settings.
- Proficiency with virtual training platforms, e-learning tools, and Microsoft Office Suite.
Your next career opportunity is at Healthy Alliance!
This position involves sedentary work that primarily involves sitting/standing, use of typical office equipment such as a computer, laptop, and cell phone. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Equal Opportunity Employer
Healthy Alliance is an Equal Opportunity Employer and does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to hr@healthyalliance.org.
Privacy Requirement
This job function involves potential access / interaction with protected health information. Position will be required to abide by company policies and procedures that support federal, state, and local HIPAA regulations. Any violations will be subject to company policy which includes disciplinary actions up to and including separation of employment.
Healthy Alliance is an At-Will Employer.
Salary Description $83,050-$95,507.50
