Description

Duties Description

The Special Assistant will serve as the Lead Agency IT Coordinator with the NYS Division of Human Rights. Duties of this position include, but are not limited to, the following:

Manage Relationship with ITS Acting on Behalf of Executive Leadership to Represent Priorities and Strategy of the Agency
Interface with ITS Dedicated Team (Deputy Commissioner for Technology and their designees)
Coordinate Agency Resources and Guide the Definition of Business Requirements for IT Needs and Initiatives
Prioritize and Filter Incident and Request Escalations from the Agency
Coordinate Agency Business Testers When Necessary for IT Maintenance and Severity 1 and 2 Incident Resolution
Coordinate IT Initiatives with Agency Resources such as:
Equipment Refresh
Onboarding and Offboarding Processes
Operating System Upgrades
Facilitate Communication with the Agency on IT Initiatives, Processes, Maintenance Notifications and Incident Response
Determine Agency Needs for ITS Site Consultations
Site Moves
Network Upgrades
Facilitate Agency Financial Approval of IT Expenses When Necessary
Represent Agency Needs in the IT Change Management Process
Participate in Project Governance
Assist with Project Intake and Prioritization
Ensure Completion of Business Cases, Demands, IT Investment Requests (ITIRs)
Collaborate with ITS to Validate Potential IT Solutions, Resolve Problems or Fulfill Business Needs

Qualifications

Minimum Qualifications

Bachelor's degree and seven (7) years of experience. Three (3) years of this experience must be in a managerial role.

Additional Comments

We offer a comprehensive benefits package, including:

Holiday & Paid Time Off
Public Service Loan Forgiveness (PSLF)
Pension from New York State Employees’ Retirement System
Affordable Health Care options
Family dental and vision benefits at no additional cost
NYS Deferred Compensation plan
Access to NY 529 College Savings Program

Please note that specific benefits and programs may vary based on negotiating unit, current contract, and length of State service.

All people with disabilities are encouraged to apply.

NYS Division of Human Rights

New Jobs

Special Assistant (Lead Agency IT Coordinator)