Greetings from
Sligo Software Solutions, Inc. !!
This is
Abhijith from SLIGO. We have an urgent requirement for
Mid-Level Help Desk Support position with our client.
Title : Mid-Level Help Desk Support
Location : Albany, New York
Duration : 30 Months
Client : NY State - NYS Department of Health
Job ID: SLG - 19 - 10997
Respond by: 08/22/25 5:00 PM
Greetings from
Sligo Software Solutions, Inc. !!
SLIGO is a Software Development & IT Consulting company. We have around 100+ IT associates working with our esteemed clients across several domains such as IT, Banking, Healthcare, and Government.
We have an urgent requirement for Mid-Level Help Desk Support position with our client.
Role: Mid-Level Help Desk Support
Location: Albany, New York
Duration: 30 Months
Job ID: SLG - 19 - 10997
Client: NY State - NYS Department of Health
Description
Desktop support position that will respond to all service requests and document the details of a user request or issue.
Duties
- Duties include, but not limited to the following:
- Respond to all service requests.
- Use of Lansweeper, ITSM, and remote desktop to provide level 2 technical support to over 4000 DOH staff, monitoring work queues, opening, updating and closing ITSM incidents.
- Document the details of a user request or issue, document the diagnostic steps performed when troubleshooting the issue and assist the user with resolution using existing procedures and documentation.
- Acts as a single point of contact for users of the Departments Information Technology (IT) services and directs questions and report problems regarding services and products.
- Installation of desktop hardware/ peripherals and printers.
- Candidate may be expected to lift equipment that may weigh up to 50 lbs. and be required to run cables under desks and other furniture.
- Installation of individual software packages, as needed for all users."
Mandatory Requirements
- Experience (6+ Years)
- Works in the field of Information Technology, experienced in the usage and support of a collection of development platforms, technical architectures or business applications and products that run on those platforms - beyond that of a Programmer.
Requirements
- This is an 100% Onsite
- 36 months’ experience managing support requests on a level 2 help desk, Hands on and End user oriented support
- 36 months experience resolving hardware and software issues and troubleshooting Window 11 or OS.
- 36 months experience with the installation and support of O365 and Outlook in an enterprise environment.
- 36 months experience using Lansweeper, Remote desktop and Active Directory, all three are required.
- 36 months experience using ITSM service desks.
- 36 months experience configuring and installing windows-based hardware, software, peripherals, network printers and thin clients.
- 36 months experience imaging computers and ability to lift & carry equipment, including items that may weigh up to 50 pounds
- 36 months experience supporting RSA Console and Workspace1
- 36 months experience with assisting customers by phone, email and in person
- 36 months experience utilizing VMware vSphere to support virtual desktops
- Résumé
- Copy of Candidate Identification (i.e., Driver’s License/Green Card/Visa and Passport if applicable)
- Any documents referenced in the above Requested Qualifications (i.e., professional certifications, degrees, etc.)
