Customer Support Associate (Healthcare)

Sligo Software Solutions Inc. • Contract • Albany, NY, US • 1d ago

Greetings from Sligo Software Solutions, Inc. !!

This is John from SLIGO. We have an urgent requirement for Customer Support Associate (Healthcare) position with our client.

Title : Customer Support Associate (Healthcare)

Location : Albany, New York

Duration : 18 Months

Client : NY State - NYS Department of Health

Job ID: SLG - 19 - 10910

Respond by: 08/05/25 12:00 PM

Location: Albany – Hybrid – The project is currently 100% remote. However, that may change in the future.

Duties

Assisting end users with system issues via phone and email.
Testing system functionality to determine root cause of user reported issues.
Ensure program requirements, regulations, and policies are understood, documented, and adhered to across the Department and affiliated organizations
Aid in reviewing use of systems, ensuring individual and organization compliance with program policies.
Responsible for user-facing communications and reviewing training materials for accuracy.

Mandatory Requirements

Experience (8+ Years)

Requirements

This is a Hybrid Position
Bachelor's Degree
3 years of relevant experience
Equivalent combination of advanced education, training, and experience will be considered.
Strong customer service skills with prior experience working on a help desk
Experience in healthcare, Medicaid, and Long-Term Care preferred.
Proficient with Microsoft Office Suite.
Must have exceptional written and verbal communications, strong documentation, critical thinking, and analytical skills.