Job Summary: The ideal candidate in this position is responsible for customer service in support of health products.
Work environment: Fully remote or hybrid option-Must live within 2 hour radius of West Springfield, MA for onboarding and equipment pickup
Minimum Qualifications:
- Possess effective communication skills and be patient, resilient and stress tolerant
- A minimum of one years’ work experience in customer service/ call center role working off of a queue
- A minimum of one year's work in a health insurance setting, medical billing office, or coding with varied experience with multiple health insurance providers
- Customer-focused with a genuine interest in helping others
- Cooperative and enjoy working with others as part of a team
- Mature, responsible and dependable with focus and attention to detail
- Above average computer proficiency skills with ability to type
- Stable work history
- Excellent phone etiquette skills with the ability to multitask while maintaining integrity and quality of service
Essential Job Duties and Responsibilities:
- Understanding the basics of insurance ie. billing, renewals, benefits, waivers, verifcation, etc.
- Understand the health insurance products serviced
- Learning to navigate the LuminX claim system
- Understand the customer service process
- Meet and/or exceed productivity standards
- Provide accurate responses to callers
- Demonstrate a sense of urgency to ensure calls are answered within queue standards
- Adhere to deadlines/turn-around times
- Demonstrates the ability to comprehend and interpret documents, such as: training manuals, correspondence, brochures, cheat sheets etc.
- Ability to multitask
- Ensure that all voicemail messages are obtained, and calls are returned within 24 hours
- Consistently maintain a positive and professional attitude
- Communicates issues, concerns etc. to supervisor
- Respond to email inquiries in a timely and professional manner
- Perform other duties as assigned, or as situation dictates
Must live within a 50 mile radius of Springfield, MA and be willing to onboard and pick up equipment in person.
Pay: $22.00 per hour
Benefits:
Work Location: Hybrid remote in West Springfield, MA 01089
