Job Summary: The ideal candidate in this position is responsible for customer service in support of health products.

Work environment: Fully remote or hybrid option-Must live within 2 hour radius of West Springfield, MA for onboarding and equipment pickup

Minimum Qualifications:

Possess effective communication skills and be patient, resilient and stress tolerant
A minimum of one years’ work experience in customer service/ call center role working off of a queue
A minimum of one year's work in a health insurance setting, medical billing office, or coding with varied experience with multiple health insurance providers
Customer-focused with a genuine interest in helping others
Cooperative and enjoy working with others as part of a team
Mature, responsible and dependable with focus and attention to detail
Above average computer proficiency skills with ability to type
Stable work history
Excellent phone etiquette skills with the ability to multitask while maintaining integrity and quality of service

Essential Job Duties and Responsibilities:

Understanding the basics of insurance ie. billing, renewals, benefits, waivers, verifcation, etc.
Understand the health insurance products serviced
Learning to navigate the LuminX claim system
Understand the customer service process
Meet and/or exceed productivity standards
Provide accurate responses to callers
Demonstrate a sense of urgency to ensure calls are answered within queue standards
Adhere to deadlines/turn-around times
Demonstrates the ability to comprehend and interpret documents, such as: training manuals, correspondence, brochures, cheat sheets etc.
Ability to multitask
Ensure that all voicemail messages are obtained, and calls are returned within 24 hours
Consistently maintain a positive and professional attitude
Communicates issues, concerns etc. to supervisor
Respond to email inquiries in a timely and professional manner
Perform other duties as assigned, or as situation dictates

Must live within a 50 mile radius of Springfield, MA and be willing to onboard and pick up equipment in person.

Pay: $22.00 per hour

Benefits:

Work Location: Hybrid remote in West Springfield, MA 01089

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