A well-established AAA regional affiliate is seeking an experienced Travel Agency Manager to lead its travel division in Albany, New York. This is an excellent opportunity to oversee day-to-day operations, drive staff performance, and spearhead the implementation of cutting-edge booking software systems. The ideal candidate will bring proven leadership in the travel industry and a passion for delivering exceptional customer experiences.
Key Responsibilities
- Oversee daily operations of the travel agency division, ensuring efficient workflow and high-quality service delivery
- Manage, mentor, and develop a team of travel agents, fostering a culture of excellence and continuous improvement
- Lead the implementation and integration of new booking software systems, ensuring smooth transition and staff adoption
- Monitor and evaluate staff performance, providing coaching and support to achieve individual and team goals
- Develop and maintain relationships with travel suppliers, vendors, and industry partners
- Ensure compliance with industry regulations, company policies, and quality standards
- Drive revenue growth through effective sales strategies and commission optimization
- Handle complex client inquiries and resolve escalated customer service issues
- Prepare reports on sales performance, operational metrics, and market trends
- Collaborate with leadership on strategic planning and business development initiatives
Requirements
Required Qualifications
- Minimum 3-5 years of professional travel industry experience
- Previous supervisory or management experience in a travel agency or related hospitality environment
- Demonstrated proficiency with travel booking systems and reservation platforms
- Strong knowledge of domestic and international travel products, destinations, and industry trends
- Proven leadership abilities with experience managing and motivating teams
- Excellent organizational and time management skills
- Outstanding customer service orientation with problem-solving capabilities
- Strong communication skills, both written and verbal
- Proficiency with Microsoft Office Suite and CRM systems
- Ability to adapt to new technologies and software platforms
Preferred Qualifications
- Experience with AAA travel services or membership-based organizations
- Certified Travel Associate (CTA) or Certified Travel Counselor (CTC) designation
- Bachelor's degree in Hospitality, Tourism Management, Business Administration, or related field
- Experience implementing new software or technology systems in a travel environment
- Established network within the travel industry
Benefits
- Base Salary: $75,000 - $80,000 annually
- Commission: Additional commission opportunities based on performance
- Comprehensive benefits package
- Paid time off and holidays
- Professional development opportunities
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