37.5 hours per week*Job SpecificsDuties DescriptionStandard Duties:Business Systems Analyst 1s in the Office of Technology and Innovation (T&I) work under the direction of a BSA 2 and are responsible for assisting in the definition and development of requirements for enhancements or changes to business processes, computer systems and related technologies for NYSDOL programs. In this capacity, BSA 1 duties include, but are not limited to:
Design, create, test, and maintain new digital intelligent forms to collect, validate, and communicate business-critical information and data seamlessly across the organization, streamline information collection processes, automate communications and data collection, empower business users to make strategic decisions, and make forms more accessible and user friendly.
Assist with user acceptance testing of application enhancements.
Understand our business model and process to configure Salesforce to fit our needs.
Research and document current or state-of-the-art business practices and processes and analyze viability of integration into agency programs. Identify and document current system needs and limitations to be addressed with technology solutions.
Coordinate with vendors & Salesforce API partners and ongoing relationships with the Salesforce support team.
Assist with training on new procedures, software, digital forms and/or the creation or modification of procedure manuals.
Stay current with Salesforce platform updates, features, and best practices to identify opportunities for system improvements.
Maintain data integrity in Salesforce by managing record deduplication, performing data imports and updates, and supporting data cleanup initiatives.
Assist in writing business procedures, developing or revising digital forms, writing user guides, developing training manuals, and training agency end users.
Help users, create and keep content of all training material up to date; work with the Training team to make the document(s) uniform/consistent.
Understand and track all future enhancement requests to include detailed needs and requirements
In coordination with staff from Office of Information Technology Services (ITS), perform duties associated with the support, maintenance, and improvement of NYSDOL computer applications and accounts.Minimum QualificationsThis title is part of the New York Hiring for Emergency Limited Placement Statewide program (NY HELPS). For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, if they meet the below NY HELPS minimum qualifications.NY HELPS Non-Competitive Minimum Qualifications:Business Systems Analyst Trainee 1:A bachelor's or higher degree.Business Systems Analyst Trainee 2:A bachelor's degree and one year of professional business analysis experience, which includes: eliciting requirements as the foundation for the solution to the organization's business needs; identifying solutions aimed at improving the efficiency and effectiveness of the system, business process, or product/service to fulfill the business requirements; describing in a written document what the system, process, or product service must do in order to satisfy the established business requirements; validating requirements throughout the product/system development life cycle (SDLC); and developing test plans/scenarios and logical designs, testing the scenarios, reviewing test results, identifying constraints and risks, and/or communicating with stakeholders.Business Systems Analyst 1:A bachelor’s degree and two years of business analysis experience in a largescale automated system such as a customized Oracle People Soft application, performing the following: eliciting requirements as the foundation for the solution to the organization's business needs; identifying solutions aimed at improving the efficiency and effectiveness of the system, business process, or product/service to fulfill the business requirements; describing in a written document what the system, process, or product service must do in order to satisfy the established business requirements; validating requirements throughout the product/system development life cycle (SDLC); and developing test plans/scenarios and logical designs, testing the scenarios, reviewing test results, identifying constraints and risks, and/or communicating with stakeholders.*Your degree must have been awarded by a college or university accredited by a regional, national, or specialized agency recognized as an accrediting agency by the U.S. Department of Education/U.S. Secretary of Education. If your degree was awarded by an educational institution outside the United States or its territories, you must provide independent verification of equivalency. This information can be found athttp://www.cs.ny.gov/jobseeker/degrees.cfm.Candidates are responsible for the evaluation fee.It is expected that employees hired under NY HELPS will have their non-competitive employment status converted to competitive status in the future, without having to compete in an examination. Employees will then be afforded all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified. If you are interested in the NY-HELPS program, or this position, you may reply to this vacancy posting, or you may visit the New York State Department of Civil Service website at https://www.cs.ny.gov/help/ (copy and paste in browser) to register today, in three easy steps.Competitive Minimum Qualifications:A review of your state history is needed, if you meet any of the below Permanent Competitive qualifications. Please provide the last four digits of your social security number in your email response or on your resume. If you are not comfortable providing this information via email, a representative from our office will contact you via phone.

New York State Department of Labor

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Business Systems Analyst 1/Trainee 1/2- Albany OR NYC (NY HELPS)