A well-established AAA regional affiliate is seeking an experienced Travel Agency Manager to lead its travel division in Albany, New York. This is an excellent opportunity to oversee day-to-day operations, drive staff performance, and spearhead the implementation of cutting-edge booking software systems. The ideal candidate will bring proven leadership in the travel industry and a passion for delivering exceptional customer experiences.

Key Responsibilities

Oversee daily operations of the travel agency division, ensuring efficient workflow and high-quality service delivery
Manage, mentor, and develop a team of travel agents, fostering a culture of excellence and continuous improvement
Lead the implementation and integration of new booking software systems, ensuring smooth transition and staff adoption
Monitor and evaluate staff performance, providing coaching and support to achieve individual and team goals
Develop and maintain relationships with travel suppliers, vendors, and industry partners
Ensure compliance with industry regulations, company policies, and quality standards
Drive revenue growth through effective sales strategies and commission optimization
Handle complex client inquiries and resolve escalated customer service issues
Prepare reports on sales performance, operational metrics, and market trends
Collaborate with leadership on strategic planning and business development initiatives

Requirements

Required Qualifications

Minimum 3-5 years of professional travel industry experience
Previous supervisory or management experience in a travel agency or related hospitality environment
Demonstrated proficiency with travel booking systems and reservation platforms
Strong knowledge of domestic and international travel products, destinations, and industry trends
Proven leadership abilities with experience managing and motivating teams
Excellent organizational and time management skills
Outstanding customer service orientation with problem-solving capabilities
Strong communication skills, both written and verbal
Proficiency with Microsoft Office Suite and CRM systems
Ability to adapt to new technologies and software platforms

Preferred Qualifications

Experience with AAA travel services or membership-based organizations
Certified Travel Associate (CTA) or Certified Travel Counselor (CTC) designation
Bachelor's degree in Hospitality, Tourism Management, Business Administration, or related field
Experience implementing new software or technology systems in a travel environment
Established network within the travel industry

Benefits

Base Salary: $75,000 - $80,000 annually
Commission: Additional commission opportunities based on performance
Comprehensive benefits package
Paid time off and holidays
Professional development opportunities

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Travel Agency Manager