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Job Summary
The Senior Brand Standards Coach (SBSC) role is critical for elevating the growth and success of our franchise system. The SBSC’s primary function is facilitating Restaurant Operations Improvement Process (ROIP) evaluations. An additional function is supporting New Restaurant Openings (NROs). The SBSC leads a team of BSCs. The SBSC provides coaching and guidance to BSCs and is responsible for their BSC’s time management and ROIP frequency. The SBSC builds influence through strong operational knowledge and credibility with franchisees and their employees. They provide proactive, honest, and informative interactions during restaurant visits. They identify key areas for improvement related to operational efficiency and profitability. The SBSC upholds the core values and operational brand standards to protect and grow the Papa Johns' brand. The SBSC protects the Papa Johns' brand by driving operational improvement through the ROIP process.
Duties & Responsibilities (other Duties As Assigned)
- Conduct ROIPs in restaurants to meet company goals for frequency
- Understand, interpret, uphold, and enforce brand standards and operational policies and procedures
- Support successful NROs
- Perform franchise calibration visits as determined by the Brand Standards Department
- Support the testing and roll-out of new products
- Must be fluent in all aspects of the Management Development Program (MDP) and period promotion training and must conduct successful training of new team members for NROs
- Influence improvement of operational results through restaurant optimization
- Coach improvements in guest experience, product quality, training, and image to drive profitability
- Provide hands-on training during evaluations and provide positive, constructive feedback as necessary
- Efficiency in time and territory management
- Communicate on any areas of improvement identified during restaurant visits
- Schedule all travel in the most cost-effective manner
- Complete all responsible administrative functions and requirements of the role in a timely manner
- Oversee a team of BSCs and provide them with general guidance and performance feedback as well as direction on time management and ROIP execution
It is the policy of Papa John’s to provide equal employment opportunities for all applicants and team members without regard to race, color, religion, sex, age, marital status or civil partnership, national or ethnic origin, pregnancy or maternity, veteran status, uniformed service (as defined by 10 U.S.C.
- 101 (a)(5)), protected disability status, genetic information, sexual orientation, gender identity, gender reassignment, or gender expression, or any other characteristic protected by statute or law.
