Job Summary
Join our dynamic hospitality team as a Hotel Room Attendant, where your energy and attention to detail will transform guest experiences! In this vital role, you will ensure that every guest room is spotless, comfortable, and inviting. Your enthusiasm for cleanliness and hospitality will help create a welcoming environment that keeps guests returning time and again. This position offers an exciting opportunity to develop your skills in hotel maintenance, cleaning, and customer service while working in a fast-paced, rewarding setting.

Qualifications

Education & Experience:

High School diploma or equivalent and/or experience in a hotel or a related field preferred.

Physical requirements:

Open availability and flexible
Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Ability to stand during entire shift.

General Requirements:

Must be able to effectively communicate verbally with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must follow the Hampton Inn cleanliness brand standard (Deep Cleaning and also chemical use)
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Comply with Hampton Inn and Suites Brand Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

Duties

Thoroughly clean and sanitize guest rooms, including making beds, dusting, vacuuming, and replenishing amenities to meet high standards of cleanliness
Employees must always be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
Perform floor care duties such as mopping, sweeping, and polishing to maintain pristine surfaces throughout the hotel
Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up and Closets
Remove all trash and dirty linen from guestrooms and hallways.
Keep all hallways, public areas and closets clean, neat and vacuumed (if applicable).
Handle laundry tasks efficiently, including washing, folding, and organizing linens and towels
Remove all trash and dirty linen from guestrooms and hallways.
Restock supplies like toiletries, linens, and minibar items to ensure guest comfort at all times
Report any maintenance issues or damages promptly to ensure swift resolution and uphold safety standards
Report all missing items from room (i.e., irons/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager.
Follow health and safety protocols diligently to maintain a hygienic environment for guests and staff
Assist with general janitorial duties around common areas to support overall cleanliness of the hotel
Handle items for “Lost and Found” according to the standards.
Follow the Brand Standard cleaning checklist “Deep Clean” and “Clean The World”

Skills

Proven experience in cleaning, custodial work or janitorial services within a hotel or hospitality environment
Strong knowledge of floor care techniques and industrial cleaning equipment
Excellent attention to detail with a commitment to delivering exceptional guest service
Ability to work efficiently both independently and as part of a team in a fast-paced setting
Familiarity with hospitality standards and procedures for maintaining cleanliness and safety
Good physical stamina to stand, bend, lift, and perform cleaning tasks for extended periods
Prior housekeeping management experience is a plus for those interested in supervisory roles

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Pay rate: $20.34 per hour

Pay: $20.34 per hour

Benefits:

Dental insurance
Employee discount
Health insurance
Paid time off
Vision insurance

Work Location: In person

Hampton Inn and Suites Albany Downtown

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Hotel Room Attendant