Total Required Experience in Years: 5+ Years
Mode of Work: 100% Remote
The selected candidate will create and maintain business process documentation, facilitate stakeholder meetings, gather requirements, and develop Business Process Guides (BPGs) for complex operational and technical processes.
Key Responsibilities
- Develop Business Process Guides (BPGs) using standardized templates.
- Analyze existing process documentation and workflows.
- Conduct stakeholder interviews and information gathering sessions.
- Facilitate meetings with SMEs and cross-functional teams.
- Create process flow diagrams using Visio.
- Develop documentation using Microsoft Word, Excel, and Visio.
- Track project tasks, deliverables, and milestones.
- Prepare status reports and project updates.
- Review and update documentation based on stakeholder feedback.
- Ensure documentation accuracy, consistency, and usability.
Required Skills
- 4+ years of technical writing experience supporting software, business processes, or IT operations.
- 4+ years organizing and documenting complex technical information.
- 4+ years conducting research, document analysis, and stakeholder interviews.
- 5+ years using Microsoft Office products including Word, Excel, and Visio.
- 3+ years of documentation management and process mapping.
- 3+ years collaborating with cross-functional teams.
- 3+ years reviewing, testing, and improving documentation.
- 3+ years creating technical summaries and status reports.
Preferred Skills
- Oracle PeopleSoft.
- ServiceNow.
- IBM Rational Team Concert.
- Phire.
- Adobe products.
- Business process improvement initiatives.
Education
- Bachelor's Degree required.
Certifications
- Technical Writing Certification preferred.
- Business Analysis Certification preferred.
Additional Information
- Location: Albany, NY
- Work Arrangement: 100% Remote
- Duration: 2.5 Years
- Interview: Webcasting (Camera Required)
