Company Profile
SepsaMedha North America, based in Ballston Spa, NY, designs and manufactures power supplies, converters, and passenger information and onboard systems for rail vehicles. A recognized leader in the industry, our technology is installed in over 30,500 converters and 35,000 onboard systems across trains in more than 30 countries. As part of the global MEDHA Group, we combine engineering excellence with the dedication and talent of our team — our greatest asset and differentiator. In addition to our manufacturing operations, we operate a dedicated Repair and Overhaul Center in Oceanside, NY, supporting transit agencies and OEMs throughout North America.
Position Summary
The Quality Manager is responsible for leading the Quality Department and ensuring the effective implementation and maintenance of the company’s quality management system. This role oversees ISO certification, audits, vendor evaluations, and non-conforming material processes, while serving as the primary contact for customer quality matters. As a team lead, the Quality Manager develops and supports a high-performing team to ensure product compliance, promote continuous improvement, and uphold customer satisfaction. The role serves as enforcement of quality processes and resulting quality product on the production floor. This role requires exceptional leadership, organizational, and communication skills, along with significant experience in quality assurance, ISO standards, and SAP. It reports to the General Manager.
This is a full-time in-person position at our Ballston Spa, NY facility.
Responsibilities
Process Leadership
- Oversee the establishment, implementation, and maintenance of the quality management system.
- Regularly report to senior management on quality system performance and areas for improvement.
- Promote organizational awareness of customer requirements.
- Manage ISO certification processes, ensuring compliance and timely updates.
- Develop and enforce standards for product inspection and testing.
Vendor Oversight
- Conduct vendor evaluation audits and establish inspection criteria.
- Oversee the non-conforming material process, ensuring timely resolution of NCRs and implementation of corrective/preventive actions.
- Supervise first article inspections and the inspection of incoming/outgoing materials.
Customer Interface
- Act as the primary contact for customer audits, reviews, and inspections.
- Manage customer complaints and drive resolution of audit findings.
- Ensure all products meet internal and external quality standards and technical specifications.
- Participate in customer meetings at the facility or in the field, as required.
- Oversee smooth execution of customer mandates pre-shipment inspections.
- Strives for trust and acceptance with customers.
Team Leadership
- Supervise and mentor the Quality Department team, including performance monitoring and task assignment.
- Identify and coordinate training needs for team members, maintaining training records in collaboration with HR.
- Lead the recruitment and selection of quality personnel.
- Foster a safe and clean work environment within the Quality Department.
- Collaborate with other managers to align production plans and operational goals.
- This role currently has 8 direct reports, comprised of line inspectors, incoming inspectors, and junior / senior QA specialists.
Continuous Improvement
- Serve as the subject matter expert on quality assurance matters internally and externally.
- Develop workflows for inspection processes and establish best practices for quality assurance.
- Drive a culture of excellence and continuous improvement throughout the organization.
- Establish RAMS function (Reliability, Availability, Maintainability, and Safety).
Required Skills / Knowledge
Education
- Bachelor’s degree in Engineering, Engineering Management, Quality Management, or a related field.
Experience
- Extensive experience leading quality assurance teams and implementing quality management systems.
- Experience in an electronics manufacturing field is required, rail rolling stock preferred.
- Hands-on experience with ISO certifications and compliance.
- Proficiency in SAP or other ERP systems (Sage X3 preferred).
- Experience with QMS.
Skills
- Exceptional leadership, organizational, and problem-solving skills.
- Ability to handle multiple priorities and projects in a fast-paced environment.
- Strong interpersonal and communication skills, with the ability to engage effectively across all organizational levels.
- Commitment to excellence, teamwork, and customer satisfaction.
- Proficiency in English; Spanish is a plus.
Benefits
- Salary range $90,000–$100,000 per year (plus target bonus)
- Rich health, dental, and vision insurance with HRA
- 401(k) with company match on day one
- Paid time off and holidays
Who You Are
You’re a hands-on quality leader who thrives on the production floor and in front of customers, with extensive experience in electronics manufacturing (rail/rolling stock preferred) and a track record of building high-performing QA teams and ISO-based systems. You own audits end to end—vendor evaluations, first article and incoming/outgoing inspections, nonconforming material, and NCR/CAPA closure—and you communicate clearly across engineering, operations, and supply chain to keep product compliant and moving. You are fluent in QMS practices and metrics, proficient with ERP (SAP or comparable; Sage X3 experience welcome), and comfortable designing practical workflows while establishing RAMS principles. As a people leader, you set standards, coach inspectors and QA specialists, and elevate capability across a seven-person department while fostering a safe, clean, disciplined environment. Organized, decisive, and calm under pressure, you juggle multiple priorities in a fast-paced build setting without losing sight of customer satisfaction and continuous improvement. You hold a bachelor’s degree in Engineering/Quality (or a related field), are proficient in English (Spanish is a plus), and are ready to work full-time on-site in Ballston Spa, NY.
