Looking for a rewarding career in a dynamic and fast-paced retail environment? Marcella’s Appliance Center is seeking an enthusiastic, customer-focused professional to join our Albany Showroom team located at 158 Railroad Ave., Albany, NY 12205. This role is responsible for providing exceptional front-desk reception and administrative support while delivering outstanding service to customers and ensuring efficient day-to-day office operations. Exceptional phone, communication and clerical skills required. Experience preferred. 5 day/40 hour work week (Saturday's required).

Responsibilities:

· Answer and direct incoming phone calls from customers

· Coordinate & communicate with customers and staff

· Assist Store Manager. Provide Clerical and General office functions

· Maintain files and records of customer requests work or services

· Interact with customers and coworkers in an upbeat, friendly manner and present a professional appearance

· Work independently to resolve customer service issues

Requirements:

· Strong Customer Service skills and experience

· Relevant experience in answering phones

· Experience in a fast-paced environment

· Strong clerical skills and basic computer knowledge and skills

· Excellent phone etiquette, interpersonal skills, time management

· Ability to diffuse and/or decelerate problem calls

· Ability to work independently and multi-task as required

· Must have a friendly, helpful demeanor and clean, professional appearance

· Perform additional functions that may be assigned at the discretion of management

· High School Diploma or equivalent

Compensation and Benefits:

· Full Time Employees: Vacation & Holiday time, Health/Dental/Life Insurance, IRA

· $20/hr

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Paid time off

Education:

High school or equivalent (Required)

Experience:

Reception: 2 years (Required)
Clerical: 2 years (Required)

Ability to Commute:

Albany, NY (Required)

Work Location: In person

Marcella's Appliance Center

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