Stiebel Eltron is a family-owned international manufacturing company specializing in energy efficient products. We are looking for a motivated, hardworking, career minded individual to join our tankless water heater team. This is a full-time position including benefits.

You will provide technical assistance and support to new and existing customers as well as overall customer service. Support may include problem solving product malfunctions, parts failures, and installation guidance.

Qualifications:

High school diploma or general education degree (GED)
Fast and accurate data entry and computer skills
Excellent communication both written and verbal
Strong analytical and problem-solving skills
Highly organized, detail and accuracy oriented
Customer service experience
Able to work with minimal supervision
Bi-lingual English/Spanish preferred
Experience in plumbing and water heating is desired, but not required

Primary Duties:

Provide technical support over the phone and via email. You will be communicating with plumbers, electricians, and homeowners to identify, diagnose, and troubleshoot technical issues related to our products.
Work together with other Technical Support Specialists to find solutions for more complex issues.
Detailed entry order of inside sales and warranty orders utilizing our CRM program. This includes verifying shipping and/or billing addresses, contact information, and payment method.
Document, track and manage all support requests and actions
Answer general questions on products and sizing
Follow communication procedures, guidelines and policies

Benefits: 100% employer funded health insurance, 401K matching, paid vacation, sick days & holidays.

Job Type: Full-time

Pay: $21.00 - $24.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Disability insurance
Health insurance
Life insurance
On-the-job training
Paid time off
Parental leave
Retirement plan

Compensation Package:

Hourly pay

Schedule:

8 hour shift
Day shift
Evening shift
Monday to Friday

Application Question(s):

This position is for the 10am - 6:30 pm shift. Are you able to work that shift Monday-Friday?

Education:

High school or equivalent (Required)

Language:

English (Required)
Spanish (Required)

Ability to Commute:

West Hatfield, MA 01088 (Required)

Work Location: Hybrid remote in West Hatfield, MA 01088

Stiebel Eltron, Inc. jobs

Customer Service Technician - Tankless water heaters