Director of Operations

Albany, NY

Hybrid

Position Overview

Be part of a nonprofit organization that empowers New York’s post-acute, assisted living, and long-term care providers to achieve excellence through leadership, professional development, and advocacy. For more than 75 years, it has championed quality care, workforce growth, and sound public policy. Guided by a deep commitment to dignity and compassion, it equips care communities with the resources and representation they need to help residents live with comfort, respect, and purpose.

As the Director of Operations, you will oversee the organization’s core business functions, ensuring efficient daily operations across HR, finance, and administration. You’ll partner with leadership to strengthen systems, streamline processes, and support financial sustainability. The ideal candidate is a proactive, solutions-oriented leader with broad operational experience and a passion for driving organizational excellence.

Responsibilities

Provide executive support to the President, managing sensitive information with discretion and sound judgment
Develop, update, and enforce HR policies, procedures, and the employee handbook in compliance with federal and NYS laws
Administer payroll through Paychex and ensure accurate, timely processing
Manage employee benefits, including health, insurance, retirement, and leave programs; maintain broker relationships and conduct annual policy reviews
Maintain personnel records, job descriptions, and the organizational chart; provide staff guidance on benefits and HR policies
Lead recruitment, onboarding, training, performance evaluations, and professional development initiatives
Foster employee engagement, retention, and a positive workplace culture
Partner with leadership to address employee relations, complaints, and disciplinary matters fairly and consistently
Serve as an advisor to leadership and staff on HR policies, performance, and conflict resolution
Collaborate with the CEO and Controller to develop and manage a $5M annual operating budget aligned with strategic priorities
Oversee revenue tracking, expense monitoring, dues invoicing, and collections to ensure accuracy and member good standing
Develop membership fee structures and proposals; analyze financial performance and recommend cost and revenue strategies
Improve financial processes and reporting systems for efficiency and informed decision-making
Direct daily office operations and supervise administrative staff to ensure productivity and effective workflows
Oversee facility management, vendor contracts, and service providers to ensure quality and cost-effectiveness
Manage staff scheduling, communications, and logistics for meetings, events, and association activities
Maintain organized digital and physical records for compliance, accessibility, and confidentiality
Support leadership with reporting, analysis, and administrative projects to advance strategic goals

Qualifications

Bachelor’s degree in Business Administration, Human Resources, Finance, or related field required; Master’s degree or SHRM certification preferred
7+ years’ progressive experience in operations, HR, and financial management, ideally within a nonprofit, association, or healthcare setting
Strong knowledge of employment law, HR best practices, and compliance standards
Proven experience in budget development, financial oversight, and organizational management
Proficiency in Microsoft Office; experience with HRIS and association management systems preferred
Collaborative, mission-driven leader committed to fostering a positive workplace culture
Highly organized, analytical, and detail-oriented, with strong problem-solving and decision-making abilities
Adaptable and resourceful, able to manage multiple priorities in a fast-paced environment
Excellent communication and interpersonal skills
Experience in not-for-profit trade associations preferred

Compensation

Salary: $110,000 - $140,000
Robust benefits
401K with 5% profit sharing after 3 years vested
15 days PTO, 12 sick days, 3 Personal days and holidays

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Director of Operations