Duties Include But Not Limited To

Duties Description

Recommend prioritized business process improvements to ensure system functionality and operational efficiency across the agency.

Translate high-level business objectives into actionable recommendations for initiatives, programs, and projects.

Design and implement a comprehensive business architecture strategy to guide DMV operations and transformative initiatives.

Identify gaps, redundancies, and opportunities for improvement in workflows and organizational capabilities.

Collaborate with the NYS Office of Information Technology Services to assess and document the DMV’s enterprise application footprint.

Maintain a detailed catalog of the agency’s primary business functions.

Develop and manage business architecture deliverables, including business capability models, value stream maps, and customer journey maps.

Lead and facilitate discussions with business leaders to align business capabilities with current and future organizational objectives.

Capture tactical and strategic agency goals, ensuring traceability and mapping to metrics for ongoing governance.

Promote and drive adoption of best practices to ensure standardization and consistency across the agency.

Elicit and document requirements to support vendor procurement processes, such as Requests for Proposals (RFPs).

Evaluate and validate the impact of new legislation, rules, and regulations to ensure alignment with organizational operations and goals.

Create clear documentation and compelling presentations to effectively communicate strategies and findings to management.

Maintain a collaborative environment that fosters and supports creative solutions and continuous improvement.

Demonstrate strong, professional, respectful communication skills, both verbally and in writing.

Perform full range of supervisory activities for subordinate staff.

Other tasks as deemed necessary by the supervisor.

Qualifications

Minimum Qualifications

To be eligible for this position, you must meet one of the following conditions:

Nine years of professional experience in business strategy and process improvement in the areas of system operations and workflow optimization.

OR

An Associate’s Degree and seven years of the required experience as described above.

OR

A Bachelor’s Degree and five years of the required experience as described above.

OR

A Master’s Degree and four years of the required experience as described above.

Additional Comments

Hours of the position will be discussed at the time of interview, including questions regarding Flextime, AWS/Compressed work week and Telecommuting.

There are many benefits to working for the DMV! Including:

Paid Leave
Paid Holidays
Pension
Health Insurance
Dental & Vision Coverage
Flex Spending
Voluntary 457B Retirement Saving Program
Health Care Spending Account
Tuition Assistance Programs
Public Service Loan Forgiveness Program
Transportation Savings Program
Employee Assistance Programs

For additional information about the benefits of being a state employee, visit the Office of Employee Relations website at https://oer.ny.gov/employee-benefit-programs.

The Department of Motor Vehicles (DMV) is committed to being a model employer for people with disabilities. DMV’s commitment includes ensuring that the recruitment, application, interviewing and hiring processes are accessible to all job applicants. If you are a job applicant who may need a reasonable accommodation for any part of the application and hiring process, please contact ReasonableAccommodations@dmv.ny.gov

DMV is committed to diversity and equal opportunity, and to building a team that represents a variety of backgrounds, perspectives, and skills. We are proud to be an equal opportunity workplace, and we encourage all qualified individuals to apply, including people with disabilities or any other protected category under the law. Our goal as an employer is to reflect the diverse identities, experiences and geographies of the communities and customers we serve.

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