Contract Type: Permanent

Role Type: Employment

Hours: Full or Part time

Application deadline: Thursday, January 22, 2026 - 00:00

Based: Northumberland

Salary: £31,101 to 35,700 Per Annum

Salary Type: Salary Scale

Location: Northumberland

Role description: Manager

People and Culture Manager

Citizens Advice Northumberland

Ashington (hybrid working)

£31,101 – £35,700

Up to 37 hours per week

We’re looking for a People & Culture Manager who cares as much about how people experience work as what policies say. Someone who can lead with confidence, bring warmth and challenge in equal measure, and help us build a culture where people feel supported, trusted and able to do their best work.

At Citizens Advice Northumberland, our team make a real difference in peoples lives every day. This exciting new role exists to make sure that they are supported just as well.

What you’ll be doing

Acting as our strategic HR lead, advising senior leaders and managers with confidence and clarity
Championing a healthy, inclusive and values-led culture across the organisation
Leading the full employee lifecycle, from attraction and onboarding through to wellbeing, employee relations, formal HR processes and exit
Supporting managers through real, sometimes complex people issues with empathy, pragmatism and sound judgement
Using data and insight to spot trends, shape interventions and improve how things work
Owning and evolving our people practices, not just maintaining them.

This is currently a stand-alone role, with real autonomy and influence, and the opportunity to help shape how people support develops in the future.

Who we’re looking for

You’ll Be Someone Who

Has solid generalist HR experience and is comfortable operating at both strategic and operational levels
Is confident advising, influencing and (when needed) constructively challenging managers and leaders
Cares deeply about equity, inclusion, wellbeing and organisational culture
Understands that good people practice is about judgement, relationships and trust, not just process
Is values-driven and motivated by work that genuinely matters.

Charity or not-for-profit experience is great, but not essential, what matters most is your mindset and approach.

Why join us?

Meaningful work with real impact across Northumberland
A supportive, collaborative leadership team
Flexibility, trust and space to shape the role
An organisation that genuinely wants to do people practice well

Interested but want to talk it through first?

For an informal discussion about the post, please contact Graeme Wright, Commercial Director, at graemewright@citizensadvicenorthumberland.org.uk to arrange a call.

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