The Opportunity

Under limited supervision, provide support to the Technical Service division of Services Group. Responsibilities include proactively resolving complex and/or escalated issues, handling inquiries, billing coordination, PO generation, complex bill processing, service vendor expediting and vendor maintenance.

In this role, you will report to the Territory Area Manager and will work closely with the Avantor’s Advanced Laboratory Services professionals to serve our customers by performing customized, mission-based lab work and research protocols that help return time back to science.

Location: Rensselaer, NY

Hourly Rate: $30- $32 (bi-weekly)

Shift: Monday – Friday (1st shift)- Hybrid role

* Candidates must be located near Tarrytown, NY — this position is not remote.*

Benefits

Health and Wellness: Medical, Dental, Vision and Wellness programs (eligible for medical coverage on day 1)
Time Off: Paid Time Off (PTO), and Company paid holidays,
Financial Well Being: Spending Accounts: Flexible Spending Account (FSA), Health Savings Accounts (HSA), commuter benefits, 401(k), tuition assistance, employee stock purchase plan discount,
Added Protection Coverage: To include critical illness, hospital indemnity, accident, legal, identity theft protection, pet, auto and home insurance,
Recognition: Celebrate your peers and earn points to redeem on gifts and products.

Education

What we’re looking for:

High school diploma or GED required.
Undergraduate degree in business or science related field is preferred. Bachelor's degree in Data Science, Statistics, Supply Chain Logistics or a related field is desirable.

Experience

1–2 years of experience in procurement, order management, or business operations required.
3+ years of experience in purchasing, account management, or data analysis preferred.
Strong skills in Microsoft Excel (expert level); experience with SAP and ERP systems is a plus.
Familiarity with data tools like SQL, Python, R, Tableau, or Power BI preferred.
Strong analytical, problem-solving, and decision-making abilities.
Excellent communication and presentation skills.
Ability to manage multiple projects, meet deadlines, and work independently or in a team.
Detail-oriented with a focus on accuracy and data integrity.
Understanding of contracts and formal problem-solving methods is a plus.
Self-motivated, adaptable, and forward-thinking.

How You Will Thrive And Create An Impact

Avantor’s Advanced Laboratory Services team is a crucial part of the Avantor Services group serving over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable, flexible solutions and end-to-end laboratory operations support. In this role you will:

Data Analysis & Reporting
- Collect, analyze, and interpret large datasets from multiple sources to support business decisions.
- Develop and maintain data models, dashboards, and reports to support material planning, open orders, KPIs, and other operational metrics.
- Identify trends, anomalies, and actionable insights through data analysis.
- Ensure data accuracy and integrity through regular quality checks.
- Present findings and recommendations to stakeholders in a clear, concise, and actionable format.
Inventory & Supplier Management
- Serve as the primary liaison with suppliers, fostering strong relationships and ensuring alignment with business objectives.
- Apply deep knowledge of inventory management to identify cost-saving opportunities and optimize stock levels.
- Monitor inventory to prevent stockouts and respond swiftly to supply chain disruptions.
- Analyze supplier performance and inventory data to support planning and continuous improvement.
- Design and implement efficient inventory and supply chain processes.
Operational Support & Process Improvement
- Support expert-level control and execution of inventory programs, including consumables, chemicals, and samples.
- Collaborate with production and manufacturing teams to understand demand forecasts and schedule material accordingly.
- Enter and maintain inventory, purchasing, and quality control data in both internal and customer systems.
- Assist with third-party vendor and item setup, standing order maintenance, and contract interpretation.
- Provide audit support and general customer service, including order processing, quotes, returns, and billing resolution.
- Ensure compliance with applicable regulatory requirements.
Cross-Functional Collaboration
- Work closely with cross-functional teams to understand data and operational needs, delivering tailored solutions.
- Act as a bridge between customers and suppliers for product sourcing and issue resolution.
- Perform other responsibilities as assigned to support business operations and customer satisfaction.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.

We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

Pay Transparency

The expected pre-tax pay for this position is

$60,100.00 - $100,100.00

Actual pay may differ depending on relevant factors such as prior experience and geographic location.

EEO Statement

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information about equal employment opportunity protections, please view the Know Your Rights poster.

3rd Party Non-Solicitation Policy

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.

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