Greetings from
Sligo Software Solutions, Inc. !!
This is
Lakshmi from SLIGO. We have an urgent requirement for
Mid-Level Technical Writer (Remote) position with our client.
Title : Mid-Level Technical Writer (Remote)
Location : Albany, New York
Duration : 30 Months
Client : NY State - Office of the State Comptroller (OSC)
Job ID: SLG - 26 - 12073
Respond by: 06/12/26 5:00 PM
Description
Prepare business and system process documentation for the Program Optimization, Support and Transformation (POST) bureau within the Division of Retirement Services.
Duties
The Technical Writer Will Be Assigned To Prepare High Quality Business And System Process Documentation For Program Optimization, Support And Transformation (POST). Daily Tasks Will Include But Not Be Limited To
- Drafting thorough, accurate, clear and concise Business Process Guides (BPG) for complex processes, using established standardized templates
- Facilitating meetings with cross-functional teams and subject matter experts (SME) to capture stakeholder responsibilities, workflow steps and all necessary process details
- Researching and analyzing existing process-related documentation
- Developing task plans, tracking tasks and communicating updates, escalating concerns and issues, and providing status reports
- Producing and maintaining deliverables using Microsoft Word, Excel, and Visio.
Mandatory Requirements
- Experience (7+ Years)
- Translates technical information into clear, readable documents to be used by technical and non-technical personnel. Develops and/or maintains system documentation, user manuals, installation guides and computer operations and program maintenance manuals.
Requirements
- This is an 100% Onsite.
- 48 Months of Experience in drafting and developing technical writing efforts across software documentation, business processes, and IT operations.
- 48 Months of Experience in breaking down complex information and organizing it logically for the user, with a focus on clarity, accuracy, and consistency.
- 48 Months of Experience in research and information gathering, including document analysis and interviewing stakeholders and subject matter experts (SMEs).
- 60 Months of Experience utilizing Microsoft Office products (Word, Excel, Visio) to support documentation development and delivery.
- 36 Months of Experience in document management: organizing information; creating diagrams, charts, and other visual aids; and using documentation systems.
- 36 Months of Experience working independently and collaboratively with cross-functional teams, including developers, analysts, operations and customer support, to ensure documentation aligns across system and business functions and meets user needs.
- 36 Months of Experience in reviewing and testing documentation, including the incorporation of feedback to update and improve content and testing for usability and accuracy.
- 36 Months of Experience utilizing industry standard technical summary and reporting techniques.
- Bachelor s Degree
- R sum
- Copy of Candidate Identification (i.e., Driver s License/Green Card/Visa and Passport if applicable)
- Any documents referenced in the above Requested Qualifications (i.e., professional certifications, degrees, etc.)
Thank you,
Katta Dasharatham
Recruiting Team Lead
Sligo Software Solutions Inc.
dasharatham.katta@sligosoft.com
www.sligosoft.com
Direct: (518) 818-6239
Office: (518) 444 0459 x 116
Fax : (518) 444 0457
https://www.linkedin.com/in/dasharatham/
**Due to my back-to-back calls, there are times when I might miss your calls. Email is the best way to reach me**
