Program Manager

Insight Global • Contract • Albany, New York Metropolitan Area, US • $50 - $80 / hour • 6d ago

Role intent:

This role is accountable for delivery outcomes, not just status reporting. The Delivery Lead owns flow of work, capacity alignment, and bottleneck removal across a complex, regulated LabWare project team spanning across multiple internal teams (QC, IT, QA, manufacturing) and vendors.

Core Responsibilities

1. Delivery Ownership (Not Status Management)

Own end-to-end delivery outcomes for the LabWare program, including upgrades, integrations, molecule onboarding, and sustainment work
Translate strategic priorities into sequenced, capacity-aware delivery plans
Ensure commitments made to QC and leadership are realistic, defensible, and met

2. Bottleneck Identification & Resolution

Continuously identify delivery bottlenecks across:
People (skills, availability, ownership gaps)
Process (intake, validation, handoffs, governance)
Vendors (resourcing, quality, responsiveness)
Actively drive resolution reducing cycle time (not explaining why it is taking too long) by:
Re-sequencing work
Clarifying decision ownership
Forcing trade-off conversations with stakeholders
Escalate only when escalation unblocks delivery, not as a default behavior

3. Capacity Management & Demand Control

Own demand intake and prioritization for LabWare-related work
Partner with technical and functional leads to:
Quantify real delivery capacity
Forecast delivery impact of new requests
Prevent over-commitment by:
Challenging assumptions
Making trade-offs visible
Recommending deferrals when capacity is constrained

4.Managing JIRA as a Delivery Instrument (Not a Tracking Tool)

Own JIRA configuration as a delivery management system, including:
Backlog structure and intake workflows
Capacity and throughput views
Release and milestone tracking
Ensure JIRA data supports:
Decision-making
Forecasting
Bottleneck visibility
Enforce discipline around:
Ticket quality
Ownership
Acceptance criteria
Traceability in a GMP context

5. Regulated Delivery in GMP Environments

Ensure delivery execution aligns with GMP and validation expectations
Coordinate with QA to:
Integrate validation into delivery plans
Avoid unmanaged production or compliance risk
Translate delivery risks into clear, action-oriented language for leadership

6. Agile Rituals, Learning Loops & Hybrid Delivery (GMP-Appropriate)

Design and run delivery rituals appropriate to a regulated GMP environment, including:
Daily or cadence-based Scrum / stand-ups (focused on flow and blockers)
Sprint planning and backlog refinement
Retrospectives focused on systemic improvements, not team therapy
Iterative execution and feedback loops
Waterfall-style controls where required (stage gates, approvals, validation milestones)

7. Delivery Reporting & Transparency

Produce and maintain multi-layered delivery reporting, including:
Team-level execution metrics (throughput, blockers, work in progress)
Program-level views (milestones, dependencies, release readiness)
Executive-level summaries (risks, trade-offs, forecast confidence)
Ensure reporting is:
Data-backed (primarily from JIRA)
Action-oriented (what changed, what is blocked, what decision is needed)
Consistent across Agile and waterfall elements
Continuously improve reporting to reflect:
Changes in scope or capacity
GMP/validation impacts
Vendor performance trends

Required Qualifications:

Proven delivery ownership in regulated environments (pharma, biotech, med-tech)
Demonstrated experience:
Managing capacity vs demand
Actively removing delivery bottlenecks
Delivering through multi-vendor, cross-functional complexity
Hands-on experience using JIRA to manage flow and predictability, not just track tasks
Strong written communication skills with executive-level clarity
Demonstrated experience running Agile delivery rituals (stand-ups, sprint planning, retrospectives) in regulated or constrained environments
Proven ability to adapt Agile frameworks to hybrid (Agile + waterfall) delivery models
Experience translating execution data into clear operational and executive reporting

Preferred Qualifications