Health and Wellness Business Office Operations Manager
Location: Albany, NY
Compensation: $65,000 - $70,000 annually
About Us
At Pinnacle Behavioral Health, we provide individualized mental health care including therapy, psychiatric services, and innovative treatments like Transcranial Magnetic Stimulation (TMS). Our team of 30+ providers supports patients through life changes and challenges with compassion, clinical excellence, and evidence-based care.
We are a mission-driven behavioral health practice dedicated to empowering individuals toward meaningful growth and long-term well-being. As we continue to grow, we are strengthening our business office operations to better support both our patients and providers.
Position Summary
We are seeking a highly organized and proactive
Health and Wellness Business Office Operations Manager to support administrative leadership and clinical operations in our Albany, NY office.
This role focuses on insurance coordination, provider credentialing, insurance denials management, and building scalable administrative systems that improve operational efficiency and patient experience. You will serve as a key operational partner, ensuring our internal systems run smoothly, accurately, and compliantly.
If you enjoy creating structure, optimizing systems, and supporting healthcare operations behind the scenes, this role offers meaningful impact and ownership.
Key Responsibilities
Insurance & Credentialing
Verify patient insurance coverage and payer requirements
Coordinate provider credentialing and re-credentialing with multiple insurance payers
Maintain up-to-date credentialing files, licenses, and compliance documentation
Serve as a primary administrative contact for insurance carriers
Denials Management
Review and manage insurance claim denials
Identify root causes of denials and coordinate corrective actions
Communicate with insurance carriers to resolve denied or delayed claims
Track denial trends and recommend workflow improvements to reduce recurrence
Systems Development & Administration
Build, document, and improve internal administrative systems and procedures
Create trackers, templates, process flows, and standard operating procedures (SOPs) for insurance, credentialing, and denials workflows
Identify inefficiencies and recommend practical system enhancements
Support transition to or optimization of electronic medical record (EMR) systems
Technology & Platform Support
Utilize and support electronic medical record (EMR) platforms
Assist with phone systems and telehealth platforms
Maintain accurate data tracking and reporting using Microsoft Excel
Support internal administrative technology workflows to ensure accuracy and efficiency
Executive & Operational Support
Assist with operations planning, communications, and project coordination
Prepare reports and maintain accurate operational data
Communicate professionally with providers, partners, and external stakeholders
Handle sensitive information with discretion and professionalism
Qualifications
Required
Experience working with insurance processes and provider credentialing (healthcare setting preferred)
Experience managing or resolving insurance denials
Strong Computer Proficiency, Including
- Electronic Medical Record (EMR) systems
- Phone and telehealth platforms
- Microsoft Excel
- Strong organizational and time management skills
- High attention to detail, especially with documentation and compliance
- Ability to manage multiple priorities in a fast-paced healthcare environment
- Professional written and verbal communication skills
- Ability to handle confidential information responsibly
Preferred
Experience supporting healthcare or behavioral health operations
Experience improving administrative systems or workflows
Why Join Us
Be part of a collaborative, mission-driven behavioral health practice
Own and refine critical business office systems that directly impact patient care
Work alongside experienced mental health professionals
Competitive salary range of
$65,000 - $70,000 annually
Equal Opportunity Employer
Pinnacle Behavioral Health is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. Employment decisions are based on qualifications, merit, and business needs.
