ZEPHYRx is a Software as a Service (SaaS) health information technology innovator and a leading provider of end-to-end cloud-based respiratory diagnostics solutions for healthcare providers and researchers. Our platform supports a comprehensive range of pulmonary function technologies, including spirometry, Fractional Exhaled Nitric Oxide (FeNO), Oscillometry, and diffusing capacity of the lung for carbon monoxide (DLCO), enabling advanced respiratory assessment across clinical and research environments.

We have developed cost-effective alternatives to traditional in-clinic pulmonary testing that allow providers to monitor patients remotely with greater convenience and accessibility. Through connected respiratory devices, Bluetooth-enabled sensors, and integrated mobile applications, our platform securely captures patient respiratory data and transmits it to the cloud, where it becomes immediately available to clinical teams through a web-based provider dashboard for real-time monitoring, analysis, and clinical decision support.

The Director of Technology & Device Operations is responsible for the end-to-end leadership of technology and device operations supporting global clinical trials. This role oversees the provisioning, configuration, validation, and lifecycle management of clinical technology platforms, and mobile devices used in clinical research environments worldwide.

This leader also drives the technology roadmap, guiding the evolution of digital hardware platforms, APIs, and reporting systems that support the company’s clinical trial technology strategy. Through innovation and continuous improvement, the role identifies opportunities to streamline processes, automate workflows, and enhance the overall delivery of clinical trial technology services.

The Director will collaborate cross-functionally with Engineering, Customer Experience, Clinical Operations, Logistics, and external technology partners to deliver robust and scalable technology solutions supporting global clinical research.

ESSENTIAL DUTIES & RESPONSIBILITIES

Technology & Device Operations

Lead end-to-end device lifecycle management, including sourcing, provisioning, deployment, maintenance, and decommissioning
Develop and maintain standardized device configurations (e.g., OS images, application setups)
Oversee device validation, QA, and regression testing to ensure system performance and compliance
Manage mobile device management (MDM) platforms and remote support tools to enable efficient global support

Software & Fleet Management

Maintain software version control across all deployed devices
Oversee OTA updates, patching, and release management to ensure consistency and compliance
Ensure stability and performance of device software in clinical environments

Data Platforms & Reporting

Own the architecture and performance of data platforms, reporting environments, and business intelligence systems
Oversee development of data pipelines supporting clinical operations and customer reporting
Deliver real-time visibility into device deployment, logistics activity, and operational KPIs
Partner with stakeholders to develop dashboards and actionable insights

Connectivity & Device Integration

Oversee connectivity solutions, including SIM/device communication and integration with mobile and cloud platforms
Ensure reliable data transmission and system interoperability across global deployments

Kitting, QC & Operational Readiness

Partner with logistics and operations teams to ensure device readiness for global deployment
Establish and maintain QC processes supporting high first-time-right performance
Ensure alignment between technology operations and logistics execution

Operational Excellence & Continuous Improvement

Drive process optimization, automation, and scalability across technology operations
Identify and implement improvements across provisioning, deployment, support, and reporting workflows
Establish metrics and performance standards to reduce risk and improve efficiency

REQUIRED KNOWLEDGE, SKILLS & ABILITIES

Mobile device configuration (Android / Windows tablets)
MDM platforms (Esper, Hexnode, MobileIron, etc.)
Software QA and regression testing
Data platform architecture and business intelligence / reporting systems
API integration concepts and modern software interoperability frameworks
Device troubleshooting, connectivity testing, and system validation
Asset management and device lifecycle management
Strong documentation discipline and SOP-driven operational practices
Analytical mindset with a passion for technology innovation and operational improvement
Collaborative leadership style with the ability to work cross-functionally across technical and operational teams

Education & Experience:

5+ years of experience in technology driven client operation, clinical trial operations, device provisioning, or related technology operations.
Experience managing connected technology platforms, connected medical devices, or digital health ecosystems.
Experience with data platforms, reporting environments, or operational analytics systems strongly preferred.
Experience working with software development teams, APIs, or system integrations is a plus.
Prior experience supporting global clinical trials or regulated healthcare technology environments is highly desirable.

SALARY RANGE: $100,000 - $150,000

WORKING CONDITIONS

Location: On-site, Troy, NY

Time Commitment: Full-time

Reports To: VP Global Supply Chain

Travel: As needed; 5%-10%

Physical Demands: While performing the responsibilities of this position, the employee is required to speak and hear. Vision abilities required by this position include close vision. The employee is often required to sit and to use their hands and fingers to handle or feel. The employee is also required to stand, walk, reach with arms and hands, and lift objects of up to 20 pounds weight.

Limitations and Disclaimers: This position description is meant to describe the general nature and level of work being performed. The Essential Duties & Responsibilities of the position are

not intended to be construed as an exhaustive list of all the functions, responsibilities or accountabilities of the position. This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in conformance with federal and state laws.

The Required Knowledge, Skills, & Abilities of the position are representative of those associated with successful performance in the position, but their presence does not assure success in the position. The employee’s performance will be measured in terms of his or her success in performing the Essential Duties & Responsibilities of the position, meeting his or her objectives, accepting the responsibilities of the position, and adherence to the company’s values and policies.

All position requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This position description may be unilaterally changed by the company at any time in conformance with federal and state laws.

Continued employment remains on an “at-will” basis.

ZEPHYRx

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Director of Technology & Device Operations