Schedule Dispatcher (Part-Time / Full-Time – Morning Availability Required)

Location: Chicopee, MA
Pay: $21/hour + biweekly performance-based bonus

Schedule Options:

Part-Time: 8:30 AM – 1:00 PM
Full-Time: 8:30 AM – 4:00 PM
Days: Monday–Friday, with every other weekend required (one part-time shift)

About the Role

The Schedule Dispatcher plays a critical role in ensuring the efficient flow of daily operations. In this position, you will oversee the confirmation, coordination, and dispatching of appointments for a team of up to 30 Design Consultants.

Success in this role requires strong organizational skills, attention to detail, and the ability to communicate effectively across departments. You will work closely with the Call Center to align scheduling needs, monitor trends, and maintain accurate, up-to-date information.

This position is ideal for someone who thrives in a structured, fast-paced environment and consistently brings a positive, professional attitude to their work.

Key Responsibilities

Manage and maintain the daily schedule for up to 30 Design Consultants
Confirm, assign, and dispatch appointments accurately and efficiently
Communicate in real time with the Call Center regarding scheduling needs, availability updates, conflicts, and trends
Identify scheduling issues proactively and resolve them promptly
Monitor appointment flow and ensure efficient routing
Provide internal teams with schedule visibility, updates, and reporting as needed
Maintain a positive, solutions-focused, and professional demeanor at all times

Qualifications

Experience with Salesforce and Microsoft Office preferred
Previous call center or dispatching experience preferred
Strong multitasking and time-management abilities
Clear, professional communication skills
Ability to remain composed and effective in a fast-paced environment
Reliable morning availability (required)

Our Core Values

We are committed to a culture built on:

Integrity — Always do the right thing, even when no one is watching
Responsibility — Put your name on it
Excellence — Go above and beyond
Listening — Seek to understand before you are understood

What We Offer

Part-time and full-time scheduling options
Competitive pay with performance bonus opportunities
Supportive, collaborative team environment
Training and opportunities for growth

If you are detail-oriented, dependable, and motivated to contribute to a high-performing team, we encourage you to apply.

Pay: $21.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Paid time off
Referral program
Retirement plan
Vision insurance

Application Question(s):

Willingness to undergo a background check?

Experience:

Call center: 2 years (Required)
Appointment scheduling: 1 year (Preferred)
Salesforce: 1 year (Preferred)

License/Certification:

Driver's License (Required)

Work Location: In person

Yankee Home Improvement

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Schedule Dispatcher