Front Desk Agent

Full-Time

Great Opportunity to work at our all seasons resort in Northern Catskills - Wylder Windham Hotel.

We are looking for a dedicated, passionate, and skilled person to become apart of our Front Office Team. Our four season resort will offer 110 hotel rooms, 1 restaurants, 1 Bakery with 20 acres of land alongside the Batavia Kill River, our family-friendly, all-season resort is filled with endless opportunities. This newly reimagined property offers banquet, wedding and event facilities. We are looking for someone who is both willing to roll up their sleeves and work hard and has a desire to produce a first-class experience for our guests. Looking for applicants who are positive, upbeat, team-oriented, and a people person.

Wylder is an ever growing hotel brand with a second location in Tilghman Maryland.

Lots of room for upward growth within the company at the Wylder Windham property and Beyond.

Young at heart, active, ambitious individuals encouraged to apply!

Must work weekends, nights, holidays and be flexible with schedule. Must be able to lift 50 pounds and work a physical Labor Job.

Wylder's culture & motto: "Everyone does everything, no one is above doing anything and the words that's not my job don't exist here". We are here to make the guest experience the best it can be. We all work as a team and help one another out from the front desk to the restaurant and housekeeping to maintenance. We are dog and family friendly in all aspects!

Position Summary:
The hotel front desk agent is the first point of contact for guests. They ensure smooth check-in and check-out experiences, handle inquiries, manage reservations, and provide information about the hotel and local attractions—all while delivering exceptional customer service.

Key Responsibilities

Greet guests warmly upon arrival and provide efficient check-in and check-out services.
Manage room reservations, cancellations, and changes in the hotel’s booking system.
Answer phone calls, respond to emails, and handle guest inquiries courteously.
Process payments, verify guest identification, and issue room keys.
Address guest complaints or requests promptly, escalating issues as needed.
Coordinate with housekeeping and maintenance to meet guest needs.
Maintain accurate records of guest stays, room availability, and financial transactions.
Provide information on hotel amenities, local dining, attractions, and transportation.
Follow hotel policies, safety procedures, and cash-handling protocols.

Competitive Pay

Starting at $24 an hour based on experience

Job Type: Full-time

Pay: From $24.00 per hour

Benefits:

Employee discount
Paid time off

Schedule:

8 hour shift
Must work Holidays
morning & evening shifts
Weekend availability

Education:

High school or equivalent (Preferred)

Work Location: One location

Job Type: Full-time

Pay: From $24.00 per hour

Benefits:

Paid time off

Education:

High school or equivalent (Preferred)

Shift availability:

Day Shift (Required)
Night Shift (Required)

Work Location: In person

Wylder Windham Resort

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Front Desk Agent- $24 per Hour