Viceroy Hotels

Viceroy Hotels & Resorts offers a fresh take on hospitality, centered on the richness of experiences and cultural connection. A leader in modern luxury, Viceroy is committed to creating unique, immersive experiences that allow guests to craft unforgettable narratives rooted in the authenticity of each destination. Viceroy’s portfolio of hotels and resorts can be found in a diverse array of breathtaking and inspiring locations including Los Cabos, Santa Monica, Chicago, Riviera Maya, Kopaonik, Snowmass, Washington D.C., St. Lucia, and Portugal’s Algarve, with a forthcoming resort in Sun Valley, Idaho slated to open in summer 2026.

Location

Viceroy Hotels Corporate Office - New York

Overview

We are seeking a dynamic, detail-oriented Sales & Marketing Coordinator to support our Commercial team across a portfolio of distinctive luxury lifestyle hotels and resorts. This role is ideal for someone who thrives at the intersection of creativity and strategy and is energized by bringing our brand stories to life through remarkable guest and partner experiences. Based in our New York corporate office, the Sales & Marketing Coordinator supports sales initiatives and marketing campaigns while helping ensure alignment between brand vision and property-level execution across the portfolio.

Responsibilities

Responsibilities (including but not limited to):

Provide day-to-day administrative support to the Commercial team, including scheduling, reporting, and meeting coordination
Develop and refine PowerPoint presentations for internal and external use, ensuring visual and messaging consistency across all touchpoints
Support the rollout of brand initiatives, seasonal campaigns, and experiential programming across properties
Coordinate vendor relationships, track marketing budgets, and process invoices
Conduct product research across projects (retail, amenities, promotional items, partnerships, etc.)
Manage marketing calendars to ensure deadlines and campaign milestones are met
Organize and maintain brand assets, photography, and collateral libraries
Assist in coordinating communication and asset sharing between corporate and on-property sales and marketing teams
Assist with the planning logistics for client events and/or internal events (sales training / GM Summits)
Coordinate the writing and distribution of the Viceroy Victor internal email recognition program
Confidentially support internal and external requests when a member of the Commercial Leadership team is out of the office
Organize and maintain the Commercial Leadership Team OneDrive filing system
Support the coordination and execution of trade shows, roadshows, advisory boards, webinars, and customer events
Maintaining action trackers and ensuring property teams are delivering against deadlines
Assisting with trip reports, presentations, account plans, and commercial reporting
Supporting onboarding of new commercial leaders
Helping manage sales databases, account lists, and partner information
Acting as a liaison between Corporate and property teams to ensure initiatives are moving forward
Attend meetings/training as required by management.

Qualifications

Bachelor's degree in Marketing, Hospitality, Communications, or a related field
1–3 years of experience in hospitality, luxury or lifestyle brands, marketing, or sales support (We are also open to very strong and ambitious fresh graduates, from the best hotel schools)
Passion for luxury lifestyle hospitality, travel, food & beverage, design, and culture
Strong organizational and project management skills with exceptional attention to detail
Excellent written and verbal communication skills with a creative sensibility
Proficiency in Microsoft Office Suite; familiarity with digital marketing and CRM tools preferred
Ability to manage multiple priorities in a fast-paced, ever-evolving environment
Computer knowledge/skills required.
Flexible and long hours sometimes required.
Excellent written and verbal communication skills with a creative sensibility
Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Maintain a warm and friendly demeanor at all times.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Maintain regular attendance in compliance with Viceroy Hotel Group Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to cross-train in other hotel related areas.
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.

Viceroy Hotels and Resorts

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