Provides clerical, administrative and project support to an assigned department(s). Serves as the liaison between the department(s), internal and external guests. Greets and assists guests who enter the department office. Contributes to a team of faculty department administrators.

Work Days: Monday-Friday

Shift Start/End Time: 8:00 am-4:24 pm

Hours Per Week: 37

Weeks Per Year: 52

Pay Status and Classification: Non-exempt, Regular full-time.

Work Location: This position is an onsite role is not eligible for a hybrid work schedule.

Supervisor: Senior Associate Director of Financial Aid

Position Purpose: Provide comprehensive assistance to both prospective and current students and families as they navigate the financial aid application process. Work collaboratively with other key campus offices to facilitate seamless and efficient operations. Contribute to process improvement initiatives and data management efforts, optimizing the delivery of financial aid services to meet the diverse needs of our student population.

Essential Responsibilities and Duties:

Student Support and Communication Management: Provide assistance to our students and families as they progress through the financial aid application process. This includes managing the general email account, answering phones and welcoming visitors. Provide exemplary customer service by responding with accurate and comprehensive information in a timely fashion. Assist with mass communications including mailings, emails, and annual postcard distribution. Oversee financial aid award letter process for both incoming and returning students, ensuring accuracy and timeliness.
Data Entry and Organization: Review all incoming documents for accuracy followed by tracking and linking appropriately to the student record. Follow up with students and families as needed. Develop and maintain spreadsheets to monitor and track incomplete aid applications. Review and update office procedures, identifying areas for improvement and implementing necessary changes.
Liaison and Coordination: Serve as a liaison between the financial aid office and various campus departments including admissions, bursar, registrar, dean of students, office of residence life, and information technology. Ensure regular updates and information sharing among offices to streamline processes and enhance collaboration.
Office Administration: Manage office supplies, monitor inventory levels, and process payments efficiently to support office functioning. Assist in creating and updating PowerPoint presentations for various office needs.

Qualifications:

Associate's degree or combination of relevant education, training, certification, and/or work experience.
Proficiency in software programs including Microsoft Word, Excel, Google Suite, and PowerPoint
Experience with integrated student management software such as Colleague highly desirable.
Proficiency in multitasking, self-directed work and effective prioritization of demanding workloads.
Ability to communicate effectively through both written and oral means is essential.
Ability to deliver strong customer service is essential.
Ability to foster and enhance a thriving, culturally diverse, and inclusive learning community, while promoting a sense of belonging among students, alumni, faculty, and staff colleagues.

Compensation:

The hourly range for this position is $18-20 per hour. Except for roles with a set rate of pay, the wage/salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The stated hiring rate/range represents the College’s good faith and reasonable estimate of the rate/range of possible compensation at the time of posting.

Location: Schenectady, NY

We know some job seekers may not apply for career opportunities unless they meet every qualification in the position description including the preferred qualifications. We are most interested in hiring the best staff and faculty colleagues, and recognize that a successful candidate may come from a less traditional career path. We encourage you to apply, even if you don’t believe you meet every one of our preferred qualifications.

We offer exceptional benefits including:

Generous Vacation, Sick, and Personal Time
Winter Recess Break in Addition to Paid Holidays
Healthcare, Dental, and Vision Insurance (Flexible Spending and Dependent Care Accounts)
Free On-Campus Fitness Facility Access and Discounts for On-Campus Wellness Programs
Employee Scholarships toward Certifications, Seminars, Training and Professional Development
Pre and Post Tax participation in a 403(b) Retirement Plan
Salary Continuation Program in the event of Disability
Tuition Assistance Program for Employee, Spouse and/or Dependents

Background Checks: In accordance with our background check policy, finalists for hire will undergo a background check that includes education, employment, and criminal convictions.

E-Verify Participation: Union College participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States. Learn more about E-Verify and your Right to Work (Derecho a Trabajar).

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