Summary

The Procurement Specialist is responsible for managing inbound sales inquiries, performing deal registrations, building sales quotes, and handling a high volume of manufacturer and subscription renewals (primarily Microsoft). This role serves as the first point of contact for prospective and existing clients via chat, web form, and phone, ensuring accurate and timely responses while supporting streamlined workflows for quoting and renewal management.

Key Responsibilities

Respond efficiently to inbound sales chats, web form submissions, and calls to the generic sales line
Register deals with manufacturers and maintain proper documentation for partner programs.
Build quotes for hardware and peripherals requested via service desk (PCs, laptops, accessories)
Proactively manage, forecast, and process manufacturer renewals—especially Microsoft subscriptions/support agreements—ensuring timely engagement and completion
Track renewal pipeline, communicate renewal opportunities, identify at-risk accounts, and prevent churn
Collaborate with technical and service desk teams to ensure seamless delivery and quoting accuracy
Maintain detailed records and reporting in CRM tools (Salesforce or equivalent)
Identify upsell/cross-sell opportunities during customer interactions and escalate for follow-up as needed
Ensure customer satisfaction and serve as the trusted point of contact for account-related support and value realization

Required Skills and Qualifications

2+ years’ experience in procurement, pricing renewals, or account management—IT services or SaaS contexts preferred
Excellent communication, negotiation, and organizational skills
Track record managing high-volume recurring renewals, ideally Microsoft
CRM proficiency (Salesforce or similar), reporting, and quoting tools
Bachelor’s degree preferred; relevant certifications (Microsoft, sales) a plus
Self-motivated ability to work independently and cross-functionally

Reverus

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Procurement Specialist