Prime Group Holdings, LLC is a vertically-integrated private equity real estate firm focused on self-storage and other alternative real estate asset classes.

With $6.6 billion in assets under management, Prime Group is one of the largest private owners and operators of self-storage properties in the world, owning and operating over 310 self-storage assets in 28 states, three Canadian provinces and the U.S. Virgin Islands containing over 23 million rentable square feet. The firm manages three flagship funds on behalf of a global investor base, including the largest self-storage dedicated fund ever raised, Prime Storage Fund III.

Headquartered in Saratoga Springs, NY, Prime Group has more than 700 employees. The firm has a regional office in Jupiter, FL and investment originations offices in Denver, CO, Hackensack, NJ, Yorktown, VA and Calgary, Alberta. Prime Group’s 21-person senior leadership team is supported by teams including sourcing and acquisitions, asset and portfolio management, compliance/legal, property management, information technology, transactions/financing, marketing, accounting and training, among others.

Prime Group’s success is built on a culture of respect, teamwork, business ethics, accountability and persistence. The company deeply values the strong relationships it has built with its customers, employees, investors and stakeholders. Pitchbook, a leading resource for comprehensive data, research and insights spanning the global capital markets, named Prime Group as one of the top 10 real estate value-add fund managers in Pitchbook’s 2023 Global Manager Performance Score League Tables.

About The Role

At the Prime Customer Service Center, we believe in taking pride in our work, leading with empathy, guiding customers confidently, and always seeking the best solutions for their needs. In this dynamic role with exciting growth potential, you’ll handle inbound calls related to our storage facilities and campgrounds—whether you’re providing service-focused support to existing customers or engaging in sales-focused conversations with potential guests. We’ll give you the tools, training, and support to become a true expert in storage, so you can proactively identify customer needs, stay current on evolving services, and guide guests through a variety of processes. You don’t need to know everything upfront—we’ll teach you, and you’ll become part of an industry-leading service experience.

Professional Customer Interaction

Conduct virtual one-on-one interactions with existing and potential customers, demonstrating a high level of professionalism and courtesy.
Use strong customer service and phone skills to address their inquiries, resolve issues, and provide valuable information.

Sales and Service Excellence

Be sales-focused, self-motivated, reliable, persistent, passionate, and enthusiastic, ensuring that every interaction drives the customer experience.
Pay attention to accuracy and detail, consistently meeting and exceeding performance expectations.
Multitask effectively, managing deadlines to ensure timely responses to customer inquiries.

Expertise and Knowledge

Leverage a background in sales, preferably phone sales, to identify upselling and cross-selling opportunities.
Handle sensitive and confidential customer information with the utmost care and discretion.
Utilize strong computer skills, including proficiency in Microsoft Office applications and web-based tools.
Exhibit excellent written and verbal communication skills to convey information clearly and persuasively.

Team Collaboration

Work effectively both independently and as part of a team, contributing to a high-level output that aligns with company goals.
Demonstrate dependability, follow instructions diligently, and take full responsibility for your actions.

Problem-Solving and Communication

Apply critical thinking skills to manage challenging customer situations, responding promptly to their needs and actively seeking feedback for service improvement.

Specific Duties

Be ready to tackle any tasks deemed necessary by management, showing flexibility and adaptability.
Provide precise, clear, timely, and effective communication regarding our properties, services, and processes.
Ensure accurate and prompt responses to customer emails or voicemails left for the team.
Generate daily revenue reports using Excel to help the company make informed decisions.
Uphold and enhance quality results by adhering to company standards and guidelines.
Maintain communication equipment by reporting any issues promptly, whether related to calls, phone equipment, headsets, printers, or other relevant technology.
2 or more years of experience in sales
Strong communication and interpersonal skills
Ability to manage multiple tasks and priorities in a fast-paced environment
Proficiency in Microsoft Office applications and web-based tools
Self-motivated and able to work independently or as part of a team
High School Diploma or Equivalent
401(k) matching
Health, dental, and vision insurance
Paid time off
On-the-job training
Referral program

Flex Shift 800AM-800PM (40 hours a week, some weekends required)

Equal Opportunity Employer Statement

Prime Group Holdings is an Equal Opportunity Employer and does not discriminate against any employee or applicant based on race, color, sex, age, national origin, religion, sexual orientation, gender identity or expression, veteran status, disability, or any other protected class.

USD $22.50 - USD $23.00 /Hr.

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