Pearl's Bagels & Bakery is looking for an Assistant Team Leader to join our team! Someone who has an exceptional work ethic, great initiative, a sense of humor, has a positive attitude, easily adaptable, has incredible attention to detail, enjoys a fast-paced environment and making community connections. We are looking for someone who has outstanding customer service skills. Beyond cashing someone out or making a coffee, we are looking for someone who engages with guests and remembers first names and helps lead our internal team.

Responsibilities include, but are not limited to:

Open cash register; count and distribute tips; close-out register
Go above and beyond to make our guests feel welcome
Check in all deliveries, pay-out deliveries when required, oversee all deliveries are put away immediately upon arrival
Memorizing and thorough knowledge of menu offering and ingredients / suppliers
Master barista requirements (hot/cold latte, cappuccino, accurately executing specialty drinks)
Exceptional sales person who is excited and motivated to educate and sell-to-consumers
Ensure accurate inventory levels, actively maintain inventory list
Oversee and ensure insanely high cleanliness expectation levels from Back-of-House through Front-of-House on a daily basis, no exceptions-- every day.
Ensure that all all pre-orders are packed before start of service
Ensure baked goods display before store opens, set-up front-of-house for service, prepare coffee, turn TV menu on, make flavored syrups, pour juice, etc.
Oversee / execute perfect assembly of packaging (bags and boxes, throughout service and at EOD)
Legibly and accurately handwrite daily specials board
Ensure constant cleanliness, sanitization and restocking of all public-facing areas / FOH numerous times per shift, whenever required
Utilize TOAST P.O.S. interface to accurately and quickly take orders
Accurately and quickly handle cash transactions
Accurately and efficiently make coffee drinks, maintain coffee area, ingredients, equipment, and stock
Accurately take pre-orders for future pick-up dates and create pre-order boxes / bags as needed
Quickly and accurately pack baked goods, bagels, and other items for customer orders
Quickly and accurately run orders to corresponding customers
Take initiative to help other team members

Employee Benefits include: During service hours, employees can enjoy a complimentary meal, coffee drink, as well leftovers as all of our baked products are made daily. Full-time employees are eligible for PTO, after a year of service.

Pay: Depending on experience, the starting base pay is $18-19/hr+ tips. With credit card tips alone, the average hourly rate is $28-$32+. Credit card tips are added directly onto a weekly paycheck. Additionally, service employees receive daily cash tips.

Hours: Hours are subject to change based on the individual skillset and drive of employee. If you are a rockstar, you will be rewarded.

Shifts will be largely scheduled for Wednesday-Sunday between the hours of 5:30am-2:30pm. Additional hours may be scheduled.

Tentative Schedule: Wednesdays (scheduled shift block 5:30-11:15 or 10:00am-close); Thursdays (scheduled shift block 5:30-11:15 or 10:00am-close); Fridays (scheduled shift block 5:30-11:15 or 10:00am-close); Saturdays 10am-close. *must be available Wednesday - Saturday, shifts scheduled based on need, more hours possibly available.

Requirements:

Must be 18+ years old
Must have a car or reliable transportation, shifts STARTS at 5:30am. It is critical that you arrive and are ready to work at 5:30am.
Previous experience in customer service or food service is required
Must have prior restaurant/ coffee shop management before
Must be able to lift 50lbs or more
Must be able to work in an environment that handles nuts and gluten
Strong communication skills and a friendly demeanor
Ability to work in a fast-paced environment while maintaining attention to detail
Basic knowledge of food safety practices is essential
Familiarity with Toast POS systems is a plus
Must have references

Job Type: Part-time

Pay: $28.00 - $32.00 per hour

Benefits:

Paid sick time
Paid training

Work Location: In person

Pearl's Bagels & Bakery

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Assistant Team Leader