Essential Duties and Responsibilities:

Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.
Respond effectively to all forms of inbound and outbound contacts.
Track and document all inquiries using the applicable systems.
Transfer/refer consumers to appropriate entities according to the established guidelines.

Facilitate the fulfillment of caller requests for materials via mail, email, or download.

Facilitate translation services for non-English speaking callers according to procedures.
Escalate calls or issues to the appropriate designated staff for resolution as needed.
Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.
Process new applications for health care coverage via telephone including building tax household, household income, eligibility d eterminations, interpreting determinations made by the Marketplace, and enrollment into health plans.
Process life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested.
Respond to all inquiries consistent with confidentialit y and privacy policies and refer callers to alternate sources when appropriate.
Meet Quality Assurance (QA) and other key performance metrics.
Responsible for adhering to established safety standards.
Must be able to remain in a stationary position for an extended period of time.
Occasionally lift, carry, or otherwise move items weighing up to 25 pounds.
Work is constantly performed in an office environment.
Perform other duties as assigned by management.

Minimum Requirements

High school diploma or GED required and 6+ months of relevant professional experience required, or equivalent combination of education and experience.
Residency within 100 miles of Albany, NY is required.
Strong data entry and telephone skills.
Excellent o rganizational, interpersonal, written, and verbal communication skills.
Ability to perform comfortably in a fast-paced work environment.
Ability to successfully execute many complex tasks s imultaneously.
Ability to work as a team member, as well as independently.
Previous experience with computers, phone systems, and headsets preferred.
Previous experience in customer service preferred.

Home Office Requirements: - Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net).

Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router.
Must currently and permanently reside in the Continental US.

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EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com .

Minimum Salary
$20.00

Maximum Salary
$20.00

Maximus

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