Role description

Job Role: AI Platform Support Engineer

Location: Remote

Primary Skills

Enterprise AI tools support Copilot Gemini Enterprise Claude.

SaaS troubleshooting L1 L2 L3 support.

License management access control.

Integration setup using connectors APIs configuration level.

Vendor coordination Microsoft Google Anthropic support.

Basic scripting PowerShellPython good to have.

About the Role

We are looking for an experienced AI Platform Support Engineer to support and manage enterprise AI tools such as Microsoft Copilot Google Gemini Enterprise and Claude .

The role involves handling endtoend user support L1 L3 configuring integrations managing licenses and working closely with vendors to resolve issues .

This is a highly customerfacing role requiring strong troubleshooting communication and ownership skills.

Key Responsibilities

Provide L1 L2 L3 support and resolve user issues related to AI tools.

Act as primary point of contact for user issues calls and escalations.

Perform advanced troubleshooting across access performance and integrations.

Handle tickets and incidents with complete ownership and RCA.

Coordinate with vendors Microsoft Google Anthropic to resolve issues.

Raise and manage support tickets with vendor support teams.

Configure integrationsconnectors M365 Google Workspace Slack etc.

Manage licenses access onboardingoffboarding of users.

Support POCs and evaluate new AI featuresuse cases.

Maintain documentation FAQs and knowledge base.

Technical Skills Required

Handson experience with Microsoft 365 Copilot preferred.

Familiarity with Google Workspace Gemini Enterprise.

Exposure to Claude or similar AI tools.

Strong understanding of SaaS platforms integrations and IAM.

Strong troubleshooting and issue resolution skills.

Basic scripting knowledge PowerShellPython optional.

Functional Skills Required

Strong communication and customer interaction skills.

Experience handling L1 -L3 support and escalations.

Ability to coordinate with product vendors Claude Copilot and resolve issues.

Good problemsolving and analytical skills.

Ability to work under pressure and manage critical incidents.

Experience in documentation and knowledge management.

Other details

Actual compensation within the range will be dependent upon the individual's skills, experience, performance and internal equity.

Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”):

Benefits and Perks:

Comprehensive Medical Plan Covering Medical, Dental, Vision
Short Term and Long-Term Disability Coverage
401(k) Plan with Company match
Life Insurance
Vacation Time, Sick Leave, Paid Holidays
Paid Paternity and Maternity Leave

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training.Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.

Disclaimer: The compensation and benefits information provided herein is accurate as of the date of
this posting.
LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our
employment decisions are made without regard to race, color, creed, religion, sex (including
pregnancy, childbirth or related medical conditions), gender identity or expression, national origin,
ancestry, age, family-care status, veteran status, marital status, civil union status, domestic
partnership status, military service, handicap or disability or history of handicap or disability, genetic
information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation
or preference, or any other characteristic protected by applicable federal, state, or local law, except
where such considerations are bona fide occupational qualifications permitted by law.

LTM

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