The Forest Stewardship Council-US (FSC US), a nonprofit organization founded in 1993, is seeking a Chain of Custody (COC) Manager to help grow and strengthen FSC's impact in the U.S. market. This full-time, remote position is focused on supporting and expanding our network of Chain of Custody certificate holders, primarily among non-primary processors, through technical support, strong relationship management, and cross-team collaboration.

Are you passionate about sustainability, circularity, and responsible supply chains? Do you enjoy helping businesses succeed while advancing environmental and social impact? FSC US is a fully remote team that works closely with over 400 FSC colleagues globally, alongside national and international companies, nonprofit organizations, governments, and thought leaders.

Scope of Work:

As a key member of the Science & Certification team, the COC Manager will strengthen relationships with US based, non-primary processor Chain of Custody certificate holders and provide technical support to help companies navigate and successfully implement FSC certification.

Essential Duties and Responsibilities:

Build Relationships:

Develop strong relationships with key national-level, non-primary processor COC certificate holders to identify ways FSC US can enhance engagement and support their success
Conduct outreach to all non-primary processor COC certificate holders to identify opportunities to better support these organizations and promote FSC loyalty
Work collaboratively with the Marketing team to organize and implement site visits, events, and other engagements with COC certificate holders
Drive outbound communications and visibility efforts through newsletters, speaking engagements, and general outreach to promote FSC's value and reinforce engagement with certificate holders

Provide Chain of Custody Technical Support:

Support FSC US staff with COC technical queries, while training regional managers and other staff, as appropriate, to provide technical support for COC-related queries
Provide critical review and feedback to FSC International on COC-related processes and support stakeholder awareness, understanding, and participation during these processes
Identify priority tools and resources to support COC certificate holders and serve as project manager for their development
Support marketing efforts by providing technical insights and certificate holder feedback to strengthen messaging, build trust in the FSC system, and encourage informed engagement across audiences
Deliver technical education and resources through targeted webinars, guidance materials, and direct engagement with stakeholders

This role requires up to 25% travel for site visits, events, and engagement with COC certificate holders and prospects to drive FSC growth.

You may be expected to contribute to our success by performing additional duties that support our vision, mission, and values.

Requirements

Bachelor's degree with 3-5 years of relevant experience, or an equivalent combination of education and professional experience
Experience working in or with companies in the forest product value chain
Practical understanding of wood procurement, material processing, or related industries
Proven ability to build and sustain long-term professional relationships
Excellent verbal and written communication skills, including comfort presenting to diverse audiences in virtual and in-person settings
Ability to navigate remote collaboration tools, stay organized, and work effectively in a self-directed environment
Strong collaboration skills with the ability to work across teams and disciplines
Strategic thinker with the ability to manage multiple projects and solve problems in a collaborative environment
Proficient in Microsoft Office Suite, especially Excel and Outlook. Familiarity with Salesforce is a plus
A professional, customer-service mindset with a focus on onboarding and retaining stakeholders
Familiarity with FSC's normative framework related to Chain of Custody (preferred).

Benefits

We value a learning mindset and individuals who are invested in our mission
We are a fully remote organization
Our salaries are competitive with similar nonprofits.
We provide 100% coverage for employee medical and dental insurance at no charge, with partial coverage for your dependents
Other benefits include generous PTO, an employer-matched 401k retirement account, and work-from-home tools & equipment to support your at-home office needs

This position reports to the FSC-US Director of Science & Certification. FSC-US is committed to building a diverse and inclusive team. We encourage applications from individuals of all backgrounds, including those from underrepresented communities in the environmental and forest product sectors.

The salary range for this position is $65,000 to $75,000 annually, commensurate with experience and qualifications.

The deadline for submitting applications is July 28, 2025.

Forest Stewardship Council U.S.

New Jobs

Chain of Custody (COC) Manager