Are you ready to be part of something bold, exciting, and totally unique? At Dark Horse, we’re more than just a dispensary—we’re a boutique cannabis experience built on quality, community, and culture. As a Sales Agent/Budtender, you won’t just be selling cannabis—you’ll be shaping the atmosphere, vibe, and legacy of Albany’s premier dispensary. If you love people, cannabis, and the idea of crafting a space where customers feel at home, we want you to be part of our story.

Position Summary

Are you passionate about cannabis and customer service? How about being part of a burgeoning industry with unlimited growth potential?

We are seeking enthusiastic and experienced customer service experts to join our team. As a Sales Agent/Budtender, you will play a crucial role in the customer experience, offering cannabis and product knowledge, while ensuring compliance with state regulations.

Ideal candidates will have prior experience in either the cannabis industry, high volume retail, food services or hospitality industries. We don't mind cannabis newbies as long as you are willing to learn - as long as you are a customer service rock star with the ability to multi-task.

Key Responsibilities

Customer Engagement & Sales
Greet and welcome customers in a professional and friendly manner.
Educate customers on cannabis products, strains, effects, storage, and methods of consumption.
Recommend products based on customer preferences, needs, and experience levels.
Assist customers with the dispensary’s eCommerce platform and process online orders.
Operations & Compliance
Check customer identification to verify legal age before completing transactions.
Process sales using the dispensary's Point of Sale (POS) system.
Cash counting
Maintain accurate transaction records and ensure compliance with all state cannabis regulations.
Follow all company standard operating procedures and policies.
Store Maintenance & Inventory
Maintain cleanliness and organization.
Assist with daily opening and closing inventory counts.
Stay informed about new product offerings and attend ongoing training sessions.
Team Collaboration & Growth
Work closely with team members to create a welcoming and knowledgeable environment.
Participate in staff meetings, ongoing education, and dispensary events.
Help train other team members on cannabis-based products and best practices.

Salary

$18 - $19 USD per hour

Required Skills

Must be at least 21 years of age
High school diploma or equivalent
Strong communication skills and a customer-first mindset
Knowledge of cannabis products, effects, and uses
Ability to stand for extended periods, bend, reach, and lift up to 50 lbs
Comfortable handling cash transactions accurately and maintaining accountability

Desired Skills

Experience with Alleaves POS, Dispense (AIQ) eCommerce platform
Knowledge of New York cannabis laws and industry trends

About Dark Horse

At Dark Horse we believe cannabis should be easy to understand safe to purchase and enjoyable to use. Born in the heart of Albany our mission has always been simple bring premium lab-tested cannabis to the community with honesty transparency and true local care.

We started Dark Horse as a small passionate team determined to change how people experience cannabis. What began as a vision to build a trusted licensed dispensary in Albany has grown into one of the best cannabis stores in Albany known for quality products reliable service and a warm customer first environment.

As a local cannabis company we work directly with approved growers and brands across New York. Every flower edible, vape, and concentrate on our shelves goes through strict quality checks. We don’t rush the process we choose only products we would confidently use ourselves.

Whether you are stepping into the world of cannabis for the first time or you already know exactly what you are looking for our team is here to guide you. We take pride in offering personal recommendations clear product education and a no-pressure shopping experience. At Dark Horse we want our customers to feel safe informed and valued. That’s why many locals call us the best dispensary in Albany and trust us as their go to spot for recreational cannabis in Albany NY.

Benefits

Employee Discounts on Cannabis Products
Ongoing Cannabis Education & Training Opportunities
Growth and Career Development in a Fast-Growing Industry

Equal opportunity employer

Dark Horse is an Equal Opportunity Employer.

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