Case Worker, Northumberland Safe Haven

Enhancements paid for evenings, weekends and bank holidays

Full-Time, Fixed Term role (until April 2026)

5x days fully-flexible, Monday to Sunday

We have a fantastic opportunity for a Case Worker to join our amazing new service which has recently launched. We are looking for resilient, compassionate individuals to work in our new Safe Haven in Ashington.

You will provide a safe and welcoming environment in person and over the phone for all clients, using de-escalation skills, active listening and calm communication. To support the person to develop their knowledge, skills and confidence to withstand future life challenges, whilst maintaining good mental health and wellbeing, and liaising with appropriate services.

About The Role

Co-produce and support the individual to implement a crisis plan, relapse prevention and other self-management tools such as Wellness Recovery Action Plan (wrap), in partnership with the person, maintaining hope and optimism to support the individual in their recovery.
Provide signposting and guidance, as well as support where appropriate to the person to access services and resources they need. The amount and intensity of this support will vary depending on the person’s needs, mental health and life circumstances to ensure they are supported during their recovery.
Develop knowledge of the local care pathways and local community knowledge (including cultural sensitivities) to meet service users’ need and support the individual journey.
Support people to develop lasting, independent peer-support networks beyond the Service to enable them to maintain their recovery.
Manage documentation and time effectively, ensuring up to date and clear record keeping in line with organisational policies, making best use of supervision, training and staff development. Ensuring up to date and clear record keeping in line with policies.
Undertake any reasonable duties/responsibilities to meet the needs of the organisation.

About You

Demonstrable experience of working 1:1 with service users with complex needs
Demonstrable experience working within Health, social care or VCSE systems
Awareness of Health and Social care systems
Awareness of national and local organisations and other resources that can support individuals to improve and maintain good metal health
Awareness of recovery in the context of mental health
Awareness of the effects of stigma and discrimination
Awareness of issues surrounding homelessness, financial inclusion or substance misuse

What We Offer In Return

We are proud to have been recognised and certified as a Great Place to Work, which speaks volumes on how much we value our staff members. In return for the hard work and dedication from our teams, we offer the following benefits:

30 days annual leave plus bank holidays (rising to 32 days at 5 years’ service) and the option to purchase or sell day
Enhanced pension
Wagestream - ability to release earnings, giving you instant access to your pay
Smart Clinic Wellbeing Programme, including Employee Assistant Programme, GP and priority physiotherapy access and counselling sessions Shopping discounts with the opportunity to sign up for a Blue Light Card
Enhanced life assurance scheme, payment being three times your annual salary
Plus, many more great benefits on offer!

Here at Everyturn Mental Health we champion equality, diversity and inclusion within the organisation by ensuring our opportunities are open to all and our approach is inclusive. We positively encourage applications from candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion/belief, marital status, or pregnancy/maternity.

We welcome you to be yourself at work and have a range of Colleague Networks for members and allies of the LGBTQ+; Black, Asian and minority ethnic; menopause and neurodivergent communities.

In order to streamline our recruitment process, once we have received a sufficient number of applications, we reserve the right to expire vacancies, so please submit your application as soon as possible.

Everyturn Mental Health

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Case Worker - Safe Haven