Job Title: Senior Operations Delivery Manager

Location: Onsite 5 days a week - Malta, NY 12020

Travel: 25%

Key Responsibilities:

The Single Point of Contact (SPoC) will be responsible for:

· Interacting with senior our client’s employees responsible for running the facility.

· Participating in daily stand-ups with our client’s employees that span manufacturing, sales, applications and IT personnel. Provide input on Capgemini services and status related to scope listed below.

· Provide direct management supervision for 8-12 Capgemini employees working at the client site. Approximately half the employees will be technical SMEs (server, storage, network, DBA) and the other half will be field services (mobile devices, laptops, iPads, hand/feet for infrastructure.)

· Coordinate changes to the client’s IT infrastructure and application portfolio through the broader Capgemini team assigned to the account.

· Manage any on-site escalations

· Participate and provide guidance for our client hiring into the area.

· Provide mentorship to new employees

· Report status to the Capgemini Service Delivery Manager

· Communicate on a regular basis with SPoC’s from other locations

· Define and implement a continuous improvement strategy for your area

General Delivery:

· Works closely with the operations lead to track service status, issues and issue resolution

Monitors SLA achievement and Continuous Service Improvement performance to identify negative trends and agree with the operations lead to get-well plans implementation.

· Understands, anticipates, and influences customer demand for services and ensures that delivery entities are capable to fulfill the demand.

· Works with OL and 3rd party vendors to ensure all relevant process documentation reflects ITIL best practices and client requirements, ensuring it is reviewed and updated within agreed timescales. Assess quality of work produced by the teams providing services (reports, project deliverables, etc.) to ensure consistency and accuracy of information.

· Provides feedback and coaching to avoid reoccurring errors

Required Skills:

What you will bring (Required Skills and Experience):

· 10-15+ years of experience within delivery management with a proven track record in cost performance, delivery, and client management

· Excellent communication and leadership skills

· Ability to work in a fast paced, customer driven environment and handle multiple priorities

· Strong problem solving and analytical skills

· Strong and proven knowledge of contract management

· Experience in mentoring and coaching of operations teams desirable

· Knowledge of latest technology trends, tools, and solutions

· Understanding of Cloud Infrastructure Services portfolio, sector offers and market challenges

Work Restrictions

· Must be a citizen of the United States.

· Must be on-site at the client site 5 days a week. Preferably within a 30 minute commute.

· Available to support Sev-1 and Sev-2 issues off hours

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

•Flexible work

•Healthcare including dental, vision, mental health, and well-being programs

•Financial well-being programs such as 401(k) and Employee Share Ownership Plan

•Paid time off and paid holidays

•Paid parental leave

•Family building benefits like adoption assistance, surrogacy, and cryopreservation

•Social well-being benefits like subsidized back-up child/elder care and tutoring

•Mentoring, coaching and learning programs

•Employee Resource Groups

•Disaster Relief

About Capgemini Engineering

World leader in engineering and R&D services, Capgemini Engineering combines its broad industry knowledge and cutting-edge technologies in digital and software to support the convergence of the physical and digital worlds. Coupled with the capabilities of the rest of the Group, it helps clients to accelerate their journey towards Intelligent Industry. Capgemini Engineering has 65,000 engineer and scientist team members in over 30 countries across sectors including Aeronautics, Space, Defense, Naval, Automotive, Rail, Infrastructure & Transportation, Energy, Utilities &

Chemicals, Life Sciences, Communications, Semiconductor & Electronics, Industrial & Consumer, Software & Internet.

Capgemini Engineering is an integral part of the Capgemini Group, a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.

Get the future you want | www.capgemini.com

Disclaimer

Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

Capgemini

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