Chief Operating Officer (COO) Job Description

Established in 1948, the Mission of ASCEND Mental Wellness is to encourage and assist individuals in discovering pathways to their optimal mental health and wellness, while supporting hope and awareness of well-being in our community.

The Chief Operating Officer (COO) will join our leadership team to manage operations within agency programs and services providing client care services, ensuring efficiency and effectiveness to support the organization's mission.

ASCEND offers a comprehensive benefits package including healthcare benefits, retirement plan enrollment, and paid time off including holidays, vacation, personal, and sick time. Salary based on qualifications.

Chief Operating Officer Education & Qualification Requirements

Solid educational background-Bachelor's degree in a human related service field required; commensurate years of supervisory/leadership expertise and a proven track record to support the role in a diversified service delivery and funding environment
As a prerequisite, the successful candidate must believe in the core competencies of ASCEND and be driven by the mission. The candidate should demonstrate a passion for breaking new ground to lead change. Beyond that, we are seeking a candidate that has proven experience in scaling a multi-site, diversified service organization and a demonstrated ability to both lead and build the capabilities of a driven, bright, diverse team.
The successful candidate must have management experience with a non-for-profit organization. As noted, this is an organization driven by the values of its people, so experience in managing a "values-driven" organization will be highly prized.
Results-proven track record of exceeding goals and a bottom-line orientation; evidence of the ability to consistently make good decisions through a combination of analysis, wisdom, experience, and judgment; the ability to balance the delivery of programs against the realities of a budget; and problem solving, project management, and creative resourcefulness
Strategic Vision and Agility-ability to think strategically, anticipate future consequences and trends, and incorporate them into the organizational plan
Capacity Building-ability to effectively build organization and staff capacity, developing a top-notch workforce and the processes that ensure the organization runs smoothly
Leadership and Organization-exceptional capacity for managing and leading people; a team builder who has experience in scaling up organizations; ability to connect staff both on an individual level and in large groups; capacity to enforce accountability, develop and empower top-notch leaders from the bottom up, lead from the top down, cultivate team work as well as person centered approaches with clients and personnel, and learn the strengths and weaknesses of the team so as to put people in a position to succeed
Action Oriented-enjoys working hard and looks for challenges; able to act and react as necessary, even if limited information is available; not afraid to take charge of a situation; can overcome resistance to leadership and take unpopular stands when necessary
General Management-thorough understanding of budgeting, systems, and personnel management/leadership; broad experience with the full range of business functions and systems, including strategic development and planning, business analysis, finance, information systems, human resources, etc.
Valid NYS driver's license acceptable to Agency insurance standards
Must be detail-oriented and possess good time management and customer service skills. Must have the ability to work independently, have good problem-solving skills and can work as part of a multi-disciplinary team.

Chief Operating Officer Responsibilities include but are not limited to:

Working in partnership with all levels of agency leadership in the creation of ongoing agency strategic plans and implementing new processes and approaches to achieving them, including maintaining sustainability and the creation of new programs/services and funding streams
Working in partnership with Leadership and the CFO to coordinate the agency's annual operations plan and budget, as well as individual programmatic/service budgets
Directly lead and provide oversight and support to program and facilities directors to ensure concerted efforts in maintaining all operations of program sites
Assist with performance management processes that measure and evaluate progress against goals for the organization
Provide for all staff a strong day-to-day leadership presence; bridge siloed operations and support an open-door policy among all staff
Lead processes to regularly identify growth opportunities and priorities within all areas of service related to the mission of the agency
As an Ambassador for the Agency, communicate the branded message internally and externally, as well as networking with all facets of the community to communicate effectively, collaborate, and ensure the vision of the Agency as a community support and partner
Work integrally with Administrative Departments of the Agency, i.e.- Corporate Compliance/Quality Assurance, Human Resources, Finance/Accounting, Development/Fundraising to creatively ensure mission driven operations, while assuring quality of services, compliance to regulatory constituencies, employee relations, performance evaluation and recruiting/retention, and funding accountability
Cultivate the values and core competencies within the organization
Assist with ongoing analyzation of the agency's technology infrastructure to promote more efficiencies
Maintain a safe environment for all clients and staff.
Maintain effective communication with other staff members and supervisors.
Preserve the human dignity and confidentiality of all clients and act in the best interest of those served through the Agency's programs and services.
Always ensure quality of work.
Adhere to all laws and regulations applicable to the Agency's business.
Adhere to the Agency's Corporate Compliance Program and established policies and procedures.
Always positively represent the Agency within the community.
Have adequate computer skills, or more refined for specific job titles.
Actively participate in scheduled team/staff meetings as scheduled by the supervisor or as indicated by the program's services.
Actively participate in agency-sponsored staff development and in-service educational programs as deemed necessary by a supervisor, including mandatory training assigned by job title.
Should be compassionate and demonstrate a commitment to helping people with mental illness and/or co-occurring disorders.

ASCEND Mental Wellness provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Salary: $96000 - $101000 per year

ASCEND Mental Wellness

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