Company: AKIVA AI

Location: Albany, Schenectady, Troy, Rensselaer, Glens Falls, or Saratoga, NY (Onsite)

Pay Range: $24.00 – $30.00/hour (DOE)

Employment Type: Contract / Temporary (Full-Time, Mon–Fri, 8:00 AM – 4:00 PM)

About AKIVA

AKIVA is an AI-native engineering firm specializing in enterprise services, domain-specific solutions, and high-performance infrastructure from strategy through deployment. We build innovative systems that drive measurable results for commercial enterprises and government agencies.

Position Overview

AKIVA is seeking an IT Support Specialist for a temporary assignment supporting a public sector client in New York’s Capital District. You will provide desktop support, troubleshoot hardware and software issues, assist with Office 365 administration, and ensure staff have the technology resources they need to operate effectively. AKIVA provides AI-powered IT support tools including intelligent diagnostics and automated knowledge base search. Training is fully covered.

Key Responsibilities

Provide Tier 1/Tier 2 desktop support for staff across multiple locations
Troubleshoot hardware, software, network, and printer issues
Install, configure, and maintain desktop/laptop systems and peripherals
Administer Microsoft Office 365 accounts, licenses, and permissions
Manage help desk tickets, prioritize requests, and document resolutions
Assist with network connectivity troubleshooting (Wi-Fi, VPN, LAN)
Support onboarding/offboarding by setting up or decommissioning user accounts and equipment
Leverage AI-powered diagnostic tools and knowledge bases to accelerate issue resolution

Required Qualifications

2–3 years of IT help desk or desktop support experience
Knowledge of Windows 10/11, Microsoft Office 365, and Active Directory
Experience with hardware troubleshooting (desktops, laptops, printers)
Familiarity with networking basics (TCP/IP, DNS, DHCP)
Strong problem-solving skills and customer service orientation
Excellent documentation and communication skills
Must pass background check and drug screening
Valid work authorization required

Preferred Qualifications

CompTIA A+, Network+, or Microsoft certifications
Experience with ITSM/ticketing systems (ServiceNow, Jira, etc.)
Public sector or government IT experience
Experience with mobile device management (MDM) solutions

What AKIVA Offers

Competitive hourly pay with weekly or bi-weekly pay options
AI productivity tools and training provided at no cost to you
Professional development and skill-building opportunities
Supportive management team with veteran-owned company values
Potential for permanent conversion based on client needs and performance

Join Our AI Innovation Network

Interested in staying connected with AKIVA’s AI initiatives, research, and opportunities?

Join our AI Innovation Network here: https://www.akiva.com/ai-network

Equal Employment Opportunity Statement

AKIVA is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, national origin, age, physical disability, marital status, military and veteran status, or any other characteristic protected by applicable law. We believe that diversity among our teammates is critical to our success as a company, and we seek to recruit, develop, and retain the most talented people within a qualified candidate pool.

AKIVA is a certified Service-Disabled Veteran-Owned Small Business (SDVOSB).

AKIVA AI

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